Assessments - 3, GPA: 4
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The remote control is too far from the unit. There is an obstacle in the path of the remote control and the unit. The batteries in the remote control are exhausted. • • • • The unit is plugged in, but the power will not turn on or off . You can reset the unit as follows. 1. Press and hold the POWER button for at least five seconds. This will force the unit to power off then turn the unit back on. 2. Unplug the power cord, wait at least five seconds, and then plug it in again. The unit is not operating normally. BD572-P-BUKRLLK-ENG.indd 66 2010.2.25 4:34:29 PM Troubleshooting 67 Picture Symptom Cause & Solution There is no picture. Select the appropriate video input mode on the TV so the picture from the unit appears on the TV screen. Connect the video connection securely. Check the [HDMI Color Setting] in the [Setup] menu is set to the appropriate item that conforms to your video connection. Your TV may not support the resolution you have set on the player. Change the resolution that your TV accepts. The player’s HDMI OUT jack is connected to a DVI device that does not support copyright protection. • • • • • Picture noise appears You are playing a disc recorded in a colour system that is different from your TV. Set the resolution which your TV accepts. • • Troubleshooting 6 Sound Symptom Cause & Solution There is no sound or the sound is distorted. Connect the audio connection securely. The input source setting on the amplifier or the connection to the amplifier is incorrect. The unit is in scan, slow motion, or pause mode. The sound volume is low. Check that the connected amplifier is compatible with the audio format output from the player. The player’s HDMI OUT jack is connected to a DVI device. The DVI jack does not accept audio signal. Check the device connected to player’s HDMI OUT jack is compatible with audio format output from the player. • • • • • • • BD572-P-BUKRLLK-ENG.indd 67 2010.2.25 4:34:30 PM 68 Troubleshooting Network Symptom Cause & Solution BD-LIVE feature does not work. The connected USB storage may not have enough space. Connect the USB storage with at least 1GB free space. Ensure that the unit is correctly connected to the local area network and can access the internet (see pages 20-25). Your broadband speed may not be fast enough to use the BD-LIVE features. Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. The [BD-LIVE connection] option in the [Setup] menu is set to [Prohibited]. Set the option to [Permitted]. • • • • Streaming video services (such as YouTube™, etc.) are often stopped or “buff ered” during playback. Your broadband service speed may not be fast enough to stream video services. Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. • Shared folder or files from your PC or a media server are not displayed on the [Home Link] menu. The firewall or anti-virus software on your media server is running. Turn off the firewall or anti-virus software running on your PC or media server. The player is not connected to the local area network that your PC or the media server are connected. • • Cannot connect the player to the access point or wireless LAN router. The wireless communication may be interrupted from household devices that are using radio frequencies. Move the player away from them. • Access point is not displayed on the “Access point name” list. The access point or wireless LAN router may not broadcast its SSID. Set your access point to broadcast its SSID through your computer. • 6 Troubleshooting Customer Support You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made), please visit or contact LG Electronics customer care centre. BD572-P-BUKRLLK-ENG.indd 68 2010.2.25 4:34:32 PM Appendix 69 7 Appendix Controlling a TV with the Supplied Remote Control You can control your TV using the buttons below. NOTE Setting up the remote to control your TV You can operate your TV with the supplied remote control. If your TV is listed in the table below, set the appropriate manufacturer code. 1. While holding down 1 (TV POWER) button, and press the manufacturer code for your TV with the numerical buttons (see the table below). Manufacturer Code Number LG 1(Default), 2 Zenith 1, 3, 4 GoldStar 1, 2 Samsung 6, 7 Sony 8, 9 Hitachi 4 2. Release the 1 (TV POWER) button to complete setting. Depending on your TV, some or all buttons may not function on the TV, even after entering the correct manufacturer code. When you replace the batteries of the remote, the code number you have set may be reset to the default setting. Set the appropriate code number again. 7 Appendix Button Operation 1 (TV POWER) Turn the TV on or off . AV/INPUT Switch the TV’s input source between the TV and other input sources. PR/CH U/uScan up or down through memorized channels. VOL +/– Adju...