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Setup Receive setting Receive and Setup Send (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only menus. when the MFC is in Fax mode. Copy Quality Difficulties Vertical streaks appear in Sometimes you may see vertical streaks on your copies. Either the copies. scanner or the primary corona wire for printing is dirty. Clean them both. (See Cleaning the scanner on page 12-22 and Cleaning the drum unit on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 -12 DIFFICULTY SUGGESTIONS Printer Difficulties The MFC does not print. Check the following: • The MFC is plugged in and power switch turned on. • The toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 12-30.) • The interface cable is securely connected between the MFC and computer. (See the Quick Setup Guide.) • Check to see if LCD is showing an error message. (See Error messages on page 12-1.) The MFC prints unexpectedly or it prints garbage. Reset the MFC or turn it off and then on again. Check the primary settings in your application software to make sure it is set up to work with your MFC. The MFC prints first couple of pages correctly, then some pages have text missing. Your computer is not recognizing the printer’s input buffer full signal. Please make sure to connect the MFC cable correctly. The MFC cannot print full Reduce the printing resolution. Reduce the complexity of your original pages of an original documents and try again. Reduce the graphic quality, the number of font document. sizes within your application software or add an optional memory. (See Out of Memory message Memory board on page 13-1.) occurs. My headers or footers appear Most laser printers have a restricted area that will not accept print. when I view my document on Usually these are the first two lines and last two lines, leaves 62 the screen but do not appear printable lines. Adjust the top and bottom margins in your document to when I print them. allow for this. Scanning Difficulties TWAIN errors appear while scanning. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. Software Difficulties Cannot install software or print. Run the MFC-Pro Suite Repair and Install program on the CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1 or 4 in 1’ printing. Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Adobe Illustrator. Try to reduce the print resolution. When using ATM fonts, some If you are using Windows® 95/98/98SE/Me, select ‘Printer Settings’ from characters are missing or the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or some characters are printed in MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab. their place. Select ‘RAW’ from ‘Spool Data Format’. “Unable to write to LPT1” or “LPT1 already in use” Error Message appears. 1. Make sure the MFC is plugged in and power switch turned on and that it is connected directly to the computer using an IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the MFC is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group) 4. Check with your computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi-directional machine; i.e. Parallel Port Mode – ECP “MFC is Busy” or “MFC Connect Failure“ Error Message appears. 12 -13 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS 'MFC Connect Failure' If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart Windows®. You can ignore this message or you can turn it off as follows. Double-click "\tool\WarnOFF.REG" from the supplied CD-ROM. The Scan key on the MFC's control panel will not work unless you restart your PC with the MFC connected. To turn it back on, double-click "\tool\WarnON.REG" from the supplied CD-ROM. Paper Handling Difficulties The MFC does not load paper. The LCD shows Check Paper or Paper Jam. Check to see if the Check Paper or Paper Jam message appears on the LCD. If it is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Check that the manual feed mode is n...