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window like the one shown below. Use this window to set the categories to display and click [OK]. Sets the categories displayed in this menu. Remove the check mark from the menu items you wish to hide. REFERENCE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 • Use this function to hide items not used on a daily basis to streamline the menus or to shorten the menus so that scrolling is not required. ZoomBrowser EX Software User Guide 146 Back Next Table of Contents Chapter 1 What is ZoomBrowser EX? Chapter 2 Downloading and Printing Images Chapter 3 What You Can Do with a Camera Connected Chapter 4 Viewing Images Chapter 5 Organizing Images Chapter 6 Using Supplementary Features Appendices Index Troubleshooting (1/5) This section explains solutions to software problems. See the user guides for your camera for solutions to camera or wireless connection problems. The Events dialog box does not appear The dialog below fails to appear even though the camera is correctly connected to the computer via the interface cable and ready to transfer data. Camera Not Detected or Recognized •A message such as “No camera was found” displays when you attempt to download images from the camera. • Even though [Canon CameraWindow] is selected in the Events dialog, the Camera Control Window fails to open when the camera and computer are connected with the interface cable and set to the correct communication mode. ZoomBrowser EX Software User Guide In either case, confirm the status of each of the following items in order. IMPORTANT 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 •With some versions of Windows, this dialog may not appear the very first time the camera is connected to the computer after it is booted up. (It will display subsequently.) In that case, click the [Start] menu and select [Programs] or [All Programs], followed by [Canon Utilities], [CameraWindow], [PowerShot - IXY - IXUS - DV 6] and [CameraWindow]. ¦ Check your Computer Ensure that your computer meets the following requirements. ZoomBrowser EX will not operate on computers failing to meet these requirements. • Built-in USB ports on a computer pre-installed with Windows XP (including Service Pack 1, Service Pack 2)/Windows 2000 Service Pack 4 only/Windows Me/Windows 98 SE only. ¦ Check the Connection between the Camera and Computer Confirm that the camera is correctly attached to the computer with an interface cable. See the user guides for your camera for connection information. 147 Back Next Table of Contents Chapter 1 What is ZoomBrowser EX? Chapter 2 Downloading and Printing Images Chapter 3 What You Can Do with a Camera Connected Chapter 4 Viewing Images Chapter 5 Organizing Images Chapter 6 Using Supplementary Features Appendices Index Troubleshooting (2/5) ¦ Check the Camera Status Confirm that the camera is on and in the correct mode to transfer data. Please see the user guides for your camera since the methods for setting the camera and computer to the communication mode vary between camera models. (With some models, you must set the camera to the Playback mode, etcetera, to establish a connection to a computer.) ¦ Check the battery You are recommended to use a household power source (AC adapter) for the camera when connecting it to the computer. If the camera is running on batteries, ensure they are fully charged. If the problem does not rest in the four areas above, the driver may not be properly installed. Uninstall the driver and then reinstall it. For instructions for this task, refer to the Software Starter Guide. How to Get Help ZoomBrowser EX comes with a Help file. Use it when you want to learn how to do an operation, or when you want to know about the features of the program. You can access Help from the [Help] menu or the [?] (Help) button. Help Menu Help Button ZoomBrowser EX Software User Guide 148 Back Next Table of Contents Chapter 1 What is ZoomBrowser EX? Chapter 2 Downloading and Printing Images Chapter 3 What You Can Do with a Camera Connected Chapter 4 Viewing Images Chapter 5 Organizing Images Chapter 6 Using Supplementary Features Appendices Index Troubleshooting (3/5) If You Were Using ZoomBrowser EX Version 2 or 3 Double-click the [dbconverter.exe] or [dbconverter] 3. file in that folder. ¦ Images Were Assigned Titles or Comments Use the following procedures to display titles and comments previously input in ZoomBrowser EX Ver. 2/3. Select the database file that was used with the 1. Start Windows Explorer by clicking the [Start] menu 4. previous version of the program and click [Start]. and selecting [All Programs], followed by [Accessories] and [Windows Explorer]. For example, select the following database file if it was used previously: [C: \Program Files\Canon\ZoomBrowser (With Windows 2000/Windows Me/Windows 98 SE, right-click EX\Database\My Database.zbd]. the [My Computer] icon and select [Explore] from the popup menu.) Open the [Program] folder 2....