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If necessary, use a washing-up brush or a pin to unclog the sieve.A Check if the coffee pod is placed properly in the centre of the pod holder. Check if the sealing ring is not stuck under the edge of the water distribution disc (see drawing at the beginning of this user manual). It is perfectly normal for some drops of water to spill onto the worktop.This may happen, for instance, when you place or remove the water reservoir. Be careful when you remove used coffee pods, for there may still be some water on the pods. Perhaps you removed the water reservoir when the coffee machine was heating up.This may cause some water to leak out of the machine (this water normally ends up in the water reser voir). If none of the above solutions solve the problem, contact the Philips Consumer Care Centre in your country. A vacuum may have temporarily formed under the lid. Switch off the machine and wait 24 hours before pulling up the lever to open the lid. Do not use force when pulling up the lever to open the lid. When the lid opens, take out the pod holder and unclog the hole by holding the pod holder under a running tap. If necessar y, use a washing-up brush or a pin to unclog the hole. Make sure you do not move the SENSEO® machine. Moving the machine, placing it outdoors or in a cool or cold environment does not accelerate the unlocking of the lid. Do NOT put the SENSEO® machine in the fridge or freezer, as this does not accelerate the unlocking of the lid.You can prevent the lid from getting locked by cleaning the pod holder regularly. Never put ground coffee (filter-fine grind) in the pod holder. Prevent pods from tearing by placing them in the pod holder with the convex side pointing downwards. Check if the coffee in the pod is evenly distributed when you place the pod in the pod holder. Press the pods lightly into the pod holder. If problems continue to occur, contact the Philips Consumer Care Centre in your countr y. The light in the on/off button continues to flash rapidly. When I push one of the buttons, nothing happens. Water leaks from the machine. I cannot open the lid. 4 Problem SolutionProblem Solution The machine produces Perhaps the sieve in the centre of the pod holder less coffee than before. is clogged. If it is, unclog the sieve by holding the pod holder under a running tap. If necessar y, use a washing-up brush or a pin to unclog the sieve. Descale the machine (see chapter ‘Descaling’). The SENSEO® coffee machine brews only a small quantity of coffee or no coffee at all when I use it for the first time. You have not flushed the machine properly before first use. As a result, the boiler is not or only par tly filled. Flush the machine properly (see chapter ‘Preparing the machine for use’) before you brew another cup of coffee. I cannot close the lid Check if a used coffee pod sticks to the water properly. distribution disc. If this is the case, remove the used pod. Check if you have not put two coffee pods in the 1-cup pod holder q. The machine has been Contact the Philips Consumer Care Centre in your stored in a room that was countr y. not frost-free. The SENSEO® coffee is Make sure that: not strong enough. you have used the correct number of pods and have pressed the right button. Use 1 pod in combination with the 1-cup pod holder q and the 1-cup button q. Use 2 pods in combination with the 2-cup pod holder qqand the 2-cup button qq; the coffee pod or pods has/have been placed properly in the centre of the pod holder, to prevent water from escaping along de edge of the pod or pods. When you use two coffee pods on top of each other, make sure that the convex sides of both pods point downwards and press the pods lightly into the pod holder (see step 6 in chapter ‘Using the machine’); you have not used the same pod twice by accident; the coffee in the pod is evenly distributed; If you prefer a more robust flavour, SENSEO® coffee pods with a stronger blend are available. The SENSEO® coffee is too strong. If you prefer a milder flavour, SENSEO® coffee pods with a milder blend are available. The coffee is not hot enough. Do not use cups that are too large, as they cause the coffee to get cold more quickly. When you use cups, make sure they have a capacity of 150ml. When you use a mug, make sure it has a capacity of 280ml. To keep the coffee hot longer, preheat the cups with hot water. The machine spatters when I brew coffee. Move the drip tray to a higher position so that the edge of your cup is closer to the spout. I want to brew coffee in a tall vacuum mug but this mug does not fit under the spout. If you remove the drip tray, the mug may fit under the spout. Water and steam have leaked from the bottom of the appliance in a fast way. Your SENSEO® machine has a technical malfunction and has drained all water for safety reasons.The machine is blocked and does not function anymore. For assistance, please visit our website com or take the machine to a Philips ser vice centre. 5 DEUTSCH DEUTSCH ...