Assessments - 2, GPA: 3
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If the indicator is glowing white, the computer is on. Also, try turning the computer off and then on. Verify that the computer is receiving power from the external power source by looking at the ON/OFF light. If the indicator is glowing, the computer is connected to a live external power source. The computer starts but when you press a key nothing happens. Verify that the active application accepts text input. Try clicking your mouse on an area where you can type text and try typing again. Your computer may be in Sleep mode and have a software or resource conflict. When this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl, Alt, and Del simultaneously. Then shut down the computer via software, or follow the steps if your application stops responding (see “Problems that are easy to fix” on page 99). The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally. If you performed a shutdown before this message was displayed, an application or driver may have prevented Windows® from shutting down. Data stored in the computer’s memory has been lost. Data stored in the computer’s internal storage drive may not be affected. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working The Windows® operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: . The operating system fails to start after the initial startup appears. . The operating system takes a long time to start. . The operating system responds differently from the normal routine. . The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new application or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the operating system and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows® fails to start properly twice, the Windows Boot menu will launch. To enter the Boot menu manually: 1 Press Ctrl, Alt, and Del simultaneously (once). 2 Press the Power button in the lower right corner of your screen. 3 Click the Restart option from the menu. 4 Click Troubleshoot from the menu. You now have several options: Refresh your computer . Your files and personalization settings won't change. . Your computer settings will be changed back to their defaults. . Your Apps from the Windows® Store are retained. . Apps you instal...
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