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-78 UK/ N. IRELAND HELPLINE 0871 37 61 020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) System Restore In case your system does not operate correctly in spite of the error repair advice given earlier, then you can restore the status at delivery. Limits of the Recovery . Changes made to the original configuration (RAS, Desktop or Internet settings) and installed Software will be ignored by this Recovery and will not be reloaded. . Driver Updates or hardware installed by you will be ignored by this Recovery. Warning! All data on drive C will be erased. If necessary, backup all required data on drive D. (You must pay attention to the information of pages 4 and 75). This recovery will reset your system to its condition at delivery. Printer installations or other additional software must be reinstalled. Appendix Aid Components Handling Safety -79 UK/ N. IRELAND HELPLINE 0871 37 61 020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Carrying out a Restore 1. Remove any mass storage devices you may be using (memory cards, USB sticks, etc.). 2. Switch on the notebook. 3. Press the corresponding key when you see the message "Press F11 to run recovery" or "Press F12 to run recovery". After a few seconds, the message "Windows is loading files" will appear. Wait until the files are loaded. The "Power Recover" menu will then appear. 4. Select the language of the restoration menu. 5. Click on "Next". 6. You may now choose between two forms of restoration: . Restore to HDD – no backup of user data All data on the notebook are irretrievably erased, restoring delivery condition. . Restore to HDD – with backed up user data Delivery condition is restored and all user data under C:\User are preserved. Warning! When using the option with backed up user data, the restoration procedure takes a long time. Data are only preserved if they are located in the C:\user folder. All other data will be erased. For this reason, you must perform regular backups on external data carriers. We will not be liable for data loss and/or consequential damages. 7. Click on Next and follow the further instructions, which will appear on the screen, to restore the delivery condition. -80 UK/ N. IRELAND HELPLINE 0871 37 61 020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) FAQ – Frequently Asked Questions Do I still have to install the enclosed discs? No. Basically all programs are already preinstalled. The discs are only intended as backup copies. What is the Windows activation? Your operating instructions include a chapter about this subject. When do I have to activate Windows? Your software has been preactivated in the factory. An activation will only be required, if ... ... several components are replaced by others. ... you installed a new motherboard. ... a different BIOS version has been installed. ... you install the software on to another computer. When is the recovery of the factory setting recommended? This method should be chosen as the last resort. Read chapter “System Restore” concerning the possible alternatives. Appendix Aid Components Handling Safety -81 UK/ N. IRELAND HELPLINE 0871 37 61 020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Customer Service Localize the Cause Errors can have simple causes, but sometimes they are caused by faulty equipment. We would like to give you some tips to help solve common problems. Should these instructions not lead to success, please feel free to contact us. Check Cables and Connections Visibly check all cables and connections. Should all lights be off, check whether all equipment is supplied with power. . In battery mode, connect the notebook to the power adapter and ensure that the battery is charged up. . If you are operating the notebook with the power adapter, check the electrical socket, power cord and all switches in the circuit of the electrical socket. . Switch off the notebook and check all cable connections. Check the connections to peripherals. Do not exchange cables, even though they may look similar. The polarity in the cables may be different. When it is confirmed that the notebook has power and all connections are correct, turn the notebook on again. Frequent use of the programs Disk Defragmenter and Disk Cleanup will help you to avoid problems with your operating system. The tool "System Information", available in the program folder "System Tools" is also very useful. -82 UK/ N. IRELAND HELPLINE 0871 37 61 020 REP. IRELAND HELPLINE 1-800-992508 (calls are charged at 7p per min from a standard landline, calls from mobiles could be higher) Errors and Possible Causes The screen is black: . This error can have different causes: 1. The operational display (On /...