Assessments - 2, GPA: 4
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m The keyboard is not connected properly. Turn off the computer using the power switch, then check that the keyboard cable is connected properly at both ends. If you have a keyboard with an ADB port (marked with the . icon) on each end, turn off the Macintosh using the power switch and plug the keyboard cable into the other ADB port on the keyboard. (You may have to unplug the mouse to do this.) Then restart the computer. m The keyboard is damaged. If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If the new keyboard works, there is probably something wrong with the one you replaced. If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. Troubleshooting You can’t open a document, or you see a message that an application program can’t be found. You can’t open a document, or you see a message that an application program can’t be found. m Purchase and install the correct software to use the document, or find out if the creator of the document can convert it to a form that one of your programs can use. m Don’t try to open the files in your System Folder. Most of the files in your System Folder are used by your computer for internal purposes and are not intended to be opened. m Rebuild your desktop by holding down the Option and x keys while starting up your computer. Keep holding down the keys until you see a message asking whether you want to rebuild the desktop. Click OK. m If the document is from a DOS computer, use the PC Exchange control panel to specify which Macintosh program will open the document. For information about working with DOS documents on your Macintosh, see the “Using DOS Files & Disks” topic of Macintosh Guide, available in the Guide (h) menu. Chapter 6 You experience problems using a document from a DOS computer. You experience problems using a document from a DOS computer. If a DOS document is displayed incorrectly, or you see strange codes or characters in the document, try one of the following: m Your application program may have special procedures for opening and saving documents with different file formats. See the information that came with your program, or call the program’s publisher. m Try opening the document in another program. Note: Some characters that can be displayed on the Macintosh are not accurately displayed on DOS computers. For more information about working with DOS documents on your Macintosh, see the “Using DOS Files & Disks” topic of Macintosh Guide, available in the Guide (h) menu. Troubleshooting You see a message that your application program can’t be opened because a file can’t be found. You see a message that your application program can’t be opened because a file can’t be found. Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s manufacturer for assistance. You experience problems using an older Macintosh program. Some older Macintosh programs are not completely compatible with Macintosh computers that have the PowerPC microprocessor. m Contact the program’s publisher to see if an upgrade is available. m Open the Memory control panel and turn off Modern Memory Manager. For more detailed instructions, see the “Working with Programs” topic of Macintosh Guide, available in the Guide (h) menu. Chapter 6 Solutions to CD-ROM problems Solutions to CD-ROM problems The CD-ROM disc icon does not appear on screen. m If you have other SCSI devices attached to your computer, make sure that each device has a unique SCSI ID number (your CD-ROM drive has SCSI ID 3). Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers. Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop. m Your computer may have started up from a CD-ROM disc containing At Ease, an alternative to the Macintosh desktop. You need to have the Macintosh desktop on your screen before you can use any of the installation instructions in this manual. To return to the Macintosh desktop, choose Shut Down from the Special menu. When your computer is off, press the Open/Close button of your CD-ROM drive to open the tray, then remove the CD-ROM disc. Close the tray. Then start up your computer again. To avoid having the computer start up from a CD-ROM disc, remember to remove any disc in the drive before you shut down your computer. The tray of your CD-ROM drive won’t open. If a CD-ROM disc icon appears on your screen: m Drag the disc icon to the Trash, or select it and choose Put Away from the File menu. If the AppleCD Audio Player is active, choose Eject CD from the File menu. If you see a message that a disc can’t be put away because it is being shared, turn off file sharing, th...
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