Assessments - 4, GPA: 3.8
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In this case, first check the source of the problem, and then contact the Service Center or your dealer. 53 Troubleshooting Judging the monitor's working condition If there is no image on the screen or a "Not Optimum Mode", "Recommended Mode 1280 x 1024 60 Hz" message comes up, disconnect the cable from the computer while the monitor is still powered on. If there is a message coming up on the screen or if the screen goes white, this means the monitor is in working condition. In this case, check the computer for trouble. Check List Note Before calling for assistance, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer. No images on the screen. I cannot turn on the monitor. Q: Is the power cord connected properly? A: Check the power cord connection and supply. Q: Can you see "Check Signal Cable" on the screen? A: (Connected using the D-sub cable) Check the signal cable connection. (Connected using the DVI cable) If you still see an error message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog. If you still see an (error) message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog. Press ‘ /SOURCE’ button to have the monitor double-check the input signal source. Q: If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen. A: If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card. (Refer to the Preset Timing Modes) If the initial screen (the login screen) does not appear, contact the Service Center or your dealer. Q: Can you see "Not Optimum Mode", "Recommended Mode 1280 x 1024 60 Hz" on the screen? A: You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. A: Adjust the maximum resolution and frequency that the monitor can handle properly. A: If the display exceeds SXGA or 75 Hz, a "Not Optimum Mode", "Recommended Mode 1280 x 1024 60 Hz" message is displayed. If the display exceeds 85 Hz, the display will work properly 54 Troubleshooting but the "Not Optimum Mode", "Recommended Mode 1280 x 1024 60 Hz" message appears for one minute and then disappears. Please change to the recommended mode during this one-minute period. (The message is displayed again if the system is rebooted.) Q: There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals? A: The monitor is in PowerSaver mode. A: Press a key on the keyboard to activate the monitor and restore the image on the screen. A: If there is still no image, press the ' /SOURCE' button. Then press any key on the keyboard again to activate the monitor and restore the image on the screen. Q: Connected using the DVI cable? A: You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system. I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes? A: Unlock the OSD by pressing the [MENU/ ] button for at least 5 seconds. The screen shows strange colors or just black and white. Q: Is the screen displaying only one color as if looking at the screen through a cellophane paper? A: Check the signal cable connection. A: Make sure the video card is fully inserted in its slot. Q: Have the screen colors become strange after running a program or due to a crash between applications? A: Reboot the computer. Q: Has the video card been set properly? A: Set the video card by referring to the video card manual. The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver? A: Adjust screen image position and size using the OSD. Q: Have you adjusted the resolution or frequency to the monitor? A: Adjust the resolution and frequency at the video card. (Refer to the Preset Timing Modes). Q: The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by referring to the OSD. 55 Troubleshooting The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor? A: Adjust the resolution and frequency of the video card. (Refer to the Preset Timing Modes). LED is blinking but no images on the screen. Q: Is the frequency properly adjusted when checking the Display Timing on the menu? A: Adjust the frequency properly by referring to the video card manual and the Preset Timing Modes. (The maximum frequency per resolution may differ from product to product.) There are only 16 colors shown on the s...
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