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BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels (one white pixel) 0 Distance between two bright dot defects* >15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects* >15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1. 1 or 2 adjacent sub pixel defects = 1 dot defect 2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and compliance test methods for electronic visual displays) 7.2 Customer Care & Warranty For warranty coverage information and additional support requirement valid for your region, please visit website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region: Country ASC Consumer care number Price Germany Siemens I&S +49 01803 386 853 € 0.09 United Kingdom Invec Scotland +44 0207 949 0069 Local call tariff Ireland Invec Scotland +353 01 601 1161 Local call tariff Spain Eatsa Spain +34 902 888 785 € 0.10 Finland A-novo +358 09 2290 1908 Local call tariff France A-novo +33 082161 1658 € 0.09 Greece Allman Hellas +30 00800 3122 1223 Free of charge Italy A-novo +39 840 320 041 € 0.08 Netherlands E Care +31 0900 0400 063 € 0.10 Denmark A-novo +45 3525 8761 Local call tariff Norway A-novo +47 2270 8250 Local call tariff Sweden A-novo +46 08 632 0016 Local call tariff Poland Zolter +48 0223491505 Local call tariff Austria Siemens I&S +43 0810 000206 € 0.07 Belgium E Care +32 078 250851 € 0.06 Luxembourg E Care +352 26 84 30 00 Local call tariff Portugal Eatsa Spain +351 2 1359 1440 Local call tariff Switzerland A-novo +41 02 2310 2116 Local call tariff Contact Information for CENTRAL AND EASTERN EUROPE region: Country Call center ASC Consumer care number Belarus NA IBA +375 17 217 3386 Bulgaria NA LAN Service +359 2 960 2360 Croatia NA Renoprom +385 1 333 0974 Estonia NA FUJITSU +372 6519900 Latvia NA “ServiceNet LV” Ltd. +371 7460399 Lithuania NA UAB "Servicenet" +370 7400088 Romania NA Blue Ridge Intl. +40 21 2101969 Serbia & Montenegro NA Kim Tec d.o.o. +381 11 20 70 684 Slovenia NA PC H.and +386 1 530 08 24 Ukraine NA Comel +380 562320045 NA Topaz-Service Company +38 044 245 73 31 Russia NA CPS +7 (495) 645 6746 (for repair) NA CEEE Partners +7 (495) 645 3010 (for sales) Slovakia NA Datalan Service +421 2 49207155 Turkey NA Techpro +90 212 444 4 832 Czech Rep. NA Asupport 800 100 697 Hungary NA Serware +36 1 2426331 NA Profi Service +36 1 814 8080 Contact Information for LATIN AMERICA region: Country Call center Consumer care number Brazil Vermont 0800-7254101 Argentina 0800 3330 856 Contact Information for China: China Consumer care number : 4008 800 008 Contact Information for NORTH AMERICA : Country Call center ASC Consumer care number U.S.A. TOS Teleplan (877) 835-1838 Canada Supercom Supercom (800)479-6696 Contact Information for APMEA region: Country Call center ASC Consumer care number Australia NA AGOS NETWORK PTY LTD 1300 360 386 New Zealand NA Visual Group Ltd. 0800 657447 Hong Kong / Macau NA Smart Pixels Technology Ltd. Hong Kong:Tel: +852 2619 9639 Macau:Tel: (853)-0800-987 India NA REDINGTON INDIA LTD Tel: 1 800 425 6396 SMS: PHILIPS to 56677 Indonesia NA PT. Gadingsari elektronika Prima Tel: 62 21 75909053, 75909056, 7511530 South Korea NA PCS One Korea Ltd. 080-600-6600 Malaysia NA After Market Solutions (CE) Sdn Bhd 603 7953 3370 Pakistan NA Philips Consumer Service (9221) 2737411-16 Singapore NA Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) (65) 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC.CO 0800-231-099 Thailand NA Axis Computer System Co., Ltd. (662) 934-5498 South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L.L.C 00971 4 2276525 Israel NA Eastronics LTD 1-800-567000 Vietnam NA FPT Service Informatic Company Ltd. +84 8 38248007 Ho Chi Minh City +84 5113.562666 Danang City +84 5113.562666 Can tho Province Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34, (02) 637-6559 to 60 Sri Lanka NA no distributor and/or service provider currently Bangladesh NA Distributor: Computer Source Ltd (warranty buy-out) 880-2-9141747, 9127592 880-2-8128848 / 52 Nepal NA Distributor: Syakar Co. Ltd (warranty buy-out) 977-1-4222395 Cambodia NA Distributor: Neat Technology Pte Ltd (Singapore) (warranty buy-out) 855-023-999992 32 8. Troubleshooting & FAQs 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative. Common Problems No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the ...
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