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Imaging Problems Image is not centered • Adjust the image position using the “Auto” function in OSD Main Controls. • Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen • Check that the signal cable is properly securely connected to the graphics board or PC. Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. 43 9.Troubleshooting & FAQs 9.Troubleshooting & FAQs Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause " burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. • Always activate a moving screen saver program when you leave your monitor unattended. • Always activate a periodic screen refresh application if your monitor will display unchanging static content. • Failure to activate a screen saver, or a periodic screen refresh application my result in severe “burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty Image appears distorted.Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. Audio problem No sound • Check if audio cable is connected to PC and monitor correctly. • Ensure audio is not muted. Press OSD “Menu”, select “Audio” then “Mute”. Check it on “Off ” position. • Press “Volume” in OSD main control to adjust the volume. USB problem USB peripherals are not working • Check if USB upstream cable is connected to your monitor correctly • Turn your monitor OFF and ON once again. You may need to install/reinstall USB drivers in your PC and ensure hub is active. • Reconnect your USB peripherals For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 44 9.Troubleshooting & FAQs 9.Troubleshooting & FAQs 9.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Premium can work. Otherwise, you will need to remove and re-install Smar tControl Premium to ensure proper driver is installed. Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re-installed. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove Smar tControl Premium and re-install it. Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Premium. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium, and re-install it once more. If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Premium driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most ...
Este manual também é adequado para os modelos :Monitores - 19B4LPCS/00 (3.85 mb)
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