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Customer care and warranty 7. Customer care and warranty Your Guarantee in Central and Eastern Europe Dear Customer, Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high- quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions. This ser vice warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective. What is covered? This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungar y, Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria, Ukraine, Baltic states, Serbia & Montenegro and Croatia and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor and be ser viced in case of defects provided for under the warranty coverage, for a warranty period of 24 months for Philips C, E, T,V, and X models and for models B, P and S we give 36 months.Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty ser vice is requested. Depending on your region you can deliver your monitor to the address of our Cer tified Ser vice Center or your monitor will be picked-up at your address. After the monitor is repaired you can pick him up or it will be returned back to your address within 10 working days star ted when the defect units arrived in our ser vice center. If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you. The replacement monitor remains yours and Philips keeps the defective/original monitor. For the replacement monitor the warranty period remains equal to that of your original monitor. What is excluded? The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • The documents have been altered in any way or made illegible; • The model or production number on the product has been altered, deleted, removed or made illegible; • Repairs or product modifications and alterations have been executed by unauthorized ser vice organizations or persons; • Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. • Reception problems caused by signal conditions or cable or antenna systems outside the unit; • Defects caused by abuse or misuse of the monitor ; • Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y. 33 7. Customer care and warranty 7. Customer care and warranty Please note that the product is not defective under Eastern Europe this guarantee in the case where modifications become necessar y in order for the product to BELARUS comply with local or national technical standards IBA which apply in countries for which the product Technical Center of JV IBA was not originally designed and/or manufactured. M. Bogdanovich str. 155 Therefore always check whether a product can be BY - 220040 Minsk used in a specific countr y. Tel: +375 17 217 33 86 Just a click away Service.BY In case of any problems, we advise you to read the Petrus Brovky st. 19 – 101-B operating instructions manual or your warranty 220072, Minsk card carefully or go to the Belarus suppor t website for additional suppor t. BULGARIA Just a phone call away LAN Ser vice You need to check your official warranty card 140, Mimi Balkanska Str. delivered to you at your day of purchase for the Office center Translog nearest contact details of your authorized ser vice 1540 Sofia, Bulgaria contact. Tel: +359 2 960 2360 In case not available please check your countr y vice.bg contact showing below. CZECH REPUBLIC In order to avoid unnecessar y inconvenience, A-Suppor t we advise you to read the operating instructions General Consumer Information Center carefully before contacting our dealers or 800 100 697 Information Centers. CROATIA In case your Philips product is not working Renoprom d.o.o. correctly or is defective, please contact your Ljubljanska 4, Philips dealer or directly the Philips Ser vice and Sv. Nedjelja,10431 Consumer Information Centers. Croatia Tel: +385 1 333 0974 Website: t ESTONIA...

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