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• Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative. 7.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed. Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re- installed. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as service pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected. • To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. • If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it. Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more. If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more. Q5. I forgot my PIN for Theft Deterrence Function. How can I do? Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor. 7.3 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for Philips 21.5": 1920 x 1080 @60Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1920 x 1080 pixels (21.5"). • Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK. • Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @60Hz (21.5"). • Shut down your computer, disconnect your old monitor and reconnect your Philips Monitor. • Turn on your monitor and then turn on your PC. Q2: What does the recommended refresh rate for Monitor? Ans.: Recommended refresh rate in Monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be installed automatically. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties". Q5: What if I get lost when I am making monitor adjustments via OSD? Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factory settings. Q6: Is the LCD screen resistant to scratches? Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects....
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