Assessments - 3, GPA: 3.7
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. Remove the AC adapter and battery pack. . Try reinstalling the software. . Contact the software publisher or designated provider for technical support. 170nNTroubleshooting Why doesn't my computer enter Sleep or Hibernate mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode. To restore your computer to normal operating stability 1 Close all open programs. 2 Click Start, the arrow next to the Lock button, and Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. 4 If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. What should I do if the battery indicator is flashing and my computer does not start? . This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing the Battery Pack (page 25). . If the issue persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. 171nNTroubleshooting What should I do if a message window, notifying of incompatibility or improper installation of the battery pack, appears and my computer enters Hibernate mode? . This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing the Battery Pack (page 25). . If the issue persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the CPU's current speed instead of the maximum speed. What should I do if Windows does not start, showing a message, when I start my computer? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears. If you enter a wrong power-on password three times consecutively again, the System Disabled message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator goes off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock indicator and Caps lock indicator are off. If any are lit, press the Num Lk key or the Caps Lock key to turn off the indicator before entering the password. 172nNTroubleshooting What should I do if my game software does not work or it keeps crashing? . Check the Web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in this case is not guaranteed. What should I do if I cannot remember the BIOS password? If you have forgotten the BIOS password, contact VAIO-Link to reset it. A reset fee will be charged. Why does it take time before my computer starts? . If the firewall of Norton 360 is active, it may take some time before the desktop screen appears due to network security checkups. . If the TPM is enabled, it will take longer before the VAIO logo appears due to security checks at computer startup. 173nNTroubleshooting Why doesn't my screen turn off when the time selected for the automatic turn-off action has passed? The VAIO Original Screen Saver disables the timer setting, which you can select using the Windows power options, for your screen to turn off. Select the screen saver other than the VAIO Original Screen Saver. What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer? To boot your computer from the USB floppy disk drive, you need to change the boot device. Turn on your computer and press the F11 key when the VAIO logo appears. 174nNTroubleshooting How do I reduce the volume of the recovery partition? Your built-in flash memory storage or hard disk drive* contains the recovery partition where data for the system recovery is stored. To reduce the volume of the recovery partition, follow these steps: * Your computer is equipped with a built-in flash memory storage and/or a hard disk drive, depending on the model you purchased. See the online specifications to find out about your storage device configuration. 1 Insert the recovery disc into the optical disc drive while your computer is on, turn off the computer, and then turn it on once again. ! Use the recover...
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