Note: Create a factory default image when you want to burn a bootable disc that contains your computer's entire operating system as it was delivered to you from the factory. If you wish to have a disc that will allow you to browse the contents and install selected drivers and applications, create an application backup image instead — this disc will not be bootable. Restore and recovery The restore and recovery features allow you to restore or recover the system from a factory default image, from a user created image, or from previously created CD and DVD backups. You can also reinstall applications and drivers for your Acer system. 1 Press + or select Acer eRecovery Management from the Empowering Technology toolbar to start Acer eRecovery Management. 2 Switch to the restore and recovery page by selecting the Restore button. 3 Select the backup point you would like to restore from. You can also choose to recover the system from a factory default image, recover from a previously created CD/DVD or reinstall applications and drivers. Follow the instructions on screen to complete the process. English 80 English 81 Troubleshooting English This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 46. Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action. Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center. CMOS checksum error Contact your dealer or an authorized service center. Disk boot failure Insert a system (bootable) disk into the floppy drive (A:), then press to reboot. Equipment Press (during POST) to enter the BIOS utility, configuration error then press Exit in the BIOS utility to reboot. Hard disk 0 error Contact your dealer or an authorized service center. Hard disk 0 extended Contact your dealer or an authorized service center. type error I/O parity error Contact your dealer or an authorized service center. Keyboard error or no Contact your dealer or an authorized service center. keyboard connected Keyboard interface Contact your dealer or an authorized service center. error Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. 82 If you still encounter problems after going through the c...
