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Read the user’s guides. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the user’s guides provided with your computer, as well as the guides that come with the programs and devices you purchase. Your local computer store or book store sells a variety of self- help books you can use to supplement the information in the guides. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. If Something Goes Wrong If Something Goes Wrong If you need further assistance Before you call Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before contacting Toshiba: . Review the troubleshooting information in your operating system documentation. . If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. . Consult the dealer or authorized Toshiba representative from whom you purchased your computer and/or program. Your dealer is your best source for current information. Detailed system specifications are available at by selecting your particular product and model number, clicking GO, and then clicking the Detailed Specs link from the menu on the left. Or just refer to the computer documentation shipped with your product. For the number of a Toshiba dealer, see “Toshiba voice contact” on page 224. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. Start with accessing Toshiba on the Internet using any Internet browser by typing pcsupport.toshiba.com. If Something Goes Wrong If Something Goes Wrong Other Toshiba Internet Web sites Toshiba voice contact Before calling Toshiba, make sure you have: . Your computer’s model and model number. . Your computer’s serial number. . The computer and any optional devices related to the problem. . Backup copies of your operating system and all other preloaded software on diskettes or CD-ROM. . Name and version of the program involved in the problem along with its installation diskettes or CD-ROM. . Information about what you were doing when the problem occurred. . Exact error messages and when they occurred. For technical support, call the Toshiba InTouch Center: . Within the United States at (800) 457-7777 . Outside the United States at (949) 859-4273 Other T...

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