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If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician. . Verify that your computer can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. NOTE To determine if your computer has an internal Wi-Fi® adapter, check the device list in Device Manager (part of the Windows® Control Panel, System and Security). Some Toshiba models may have a Wireless antenna ON/OFF switch even though they do not have an internal Wi-Fi® adapter. . Verify that signal strength is good using the utility provided with the Wi-Fi® adapter. . If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted. If Something Goes Wrong If Something Goes Wrong Wireless networking problems . Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. . Check the Windows® Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. To access the Device Manager, click Start, Control Panel, System and Security, and then System. Carefully note any error messages—these will be very helpful if you should confer with a support technician at a later time. To enable or disable wireless communication, use the Hot Key NOTE Fn + F8. For more information see “Disabling or enabling wireless devices” on page 204. . Use IPCONFIG to verify that the computer has a useful IP address—one other than the private address of 169.254.xxx.xxx assigned by Windows® . 1 Click Start to open the Start menu. 2 Type Cmd in the Search programs and files field. 3 Enter IPCONFIG /ALL and press Enter. The IP address for each active network adapter will be displayed. . Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi® part of your network. . If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. If Something Goes Wrong If Something Goes Wrong DVD operating problems The Windows® operating system wireless management utility does not work. If you are using an external Wi-Fi® adapter (a USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management utility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use the DVD Player software that came with your computer to view DVD movies. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical disc drive by clicking Start, and then Computer. The optical disc drive should appear in the list. 6 See “Checking device properties” on page 172 for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title. Change the setting for when to turn off the display using the following steps: 1 Click Start, Control Panel, System and Security, and then Power Options. 2 Click Choose when to turn off the display in the left pane. 3 To turn off the display, select Never in the drop-down lists. If Something Goes Wrong If Something Goes Wrong Develop good computing habits 4 Click Save changes. The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching. To disable the screen saver: 1 Right-click on the desktop and click Personalize in the menu. 2 Click Screen Saver in the lower-right corner of the window. 3 Select None from the Screen saver d...
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