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The message “Save configuration changes and exit now? ” appears. 8 Check that [ Yes] is selected, then press the Enter key. The computer will restart. My computer does not shut down It is best to shut down your computer using the Shut Down command on the Windows ® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, follow these steps: . Restart the computer by pressing Ctrl + Alt + Delete and by choosing Shut Down in the Task Manager. . If this does not work, slide the power switch forward and hold it for at least four seconds, this turns off the power. . Unplug the computer from the AC adapter and remove the battery pack from your computer. My computer “ locks up” . Try restarting the computer. On the Windows ® taskbar, click the Start button, click Shut Down, and then select Restart. . If you cannot restart as described in the preceding step, you can restart the computer by pressing Ctrl+ Alt+Delete once and then clicking Shut Down in the Windows Task manager. . If the previous step does not work, slide the power switch toward the front and hold it for at least four seconds. This turns off the power. Getting Help Troubleshooting 66Getting Help Troubleshooting 66nN Sony Notebook Computer User Guide . If your computer locks up while playing a DVD- ROM/ CD-ROM, stop the DVDROM/ CD-ROM, and restart the computer by pressing Ctrl+ Alt+Delete as described above. My software program “locks up” or crashes Contact the software publisher or designated provider for technical support. Please refer to your Software guide for information on how to contact them. My mouse doesn’t work . Check that the mouse is plugged into the USB connector. . If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are properly installed. My touchpad interprets a single tap as a double-click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double- click action. About Digital Video Captures and DVgate While I'm recording images to a digital video device using DVgate, my system displays the message " Failed to record to DV deck,Please check deck's power status, cable connection…" Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur. For more information on DVgate, see the DVgate online help. Getting Help Troubleshooting 67Getting Help Troubleshooting 67nN Sony Notebook Computer User Guide About the display My LCD does not display anything . Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer is on. . Check that the battery packs are inserted properly and that they are charged. . Adjust the brightness of the LCD. . The computer may be in LCD ( video) standby mode. Press any key to activate the display. The screen image on my external display is not centered or sized properly Use the controls on your external display to adjust the image. Please refer to the manual supplied with your display for more information. About sound My speakers are not producing sound . The built-in speakers may be turned off. Press Fn+F3 to turn on the speakers. . The speaker volume may be turned to the minimum. Press Fn+ F4, and then press V or b to increase the volume. . If your computer is powered by battery, check that the battery is inserted properly and that it is charged. . If you are using an application that has its own volume control, check that the volume is turned up. . Check the volume controls in Windows ® . Getting Help Troubleshooting 68Getting Help Troubleshooting 68nN Sony Notebook Computer User Guide . If you use external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that the batteries are inserted properly and that they are charged. . If you have connected an audio cable to the Headphone connector, disconnect the cable. My microphone doesn’t work If you are using an external microphone, check that the microphone is plugged into the Microphone connector. About the modem My internal modem doesn’t work . Check that the phone line is plugged into your computer. . Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. . Check that the phone number the program is dialing is correct. . In the Phone and Modem Options dialog (Control Panel / Phone and Modem Options), check that your modem is listed on the Modems tab, and that the location information is correct on the Dialing Rules tab. My Modem Cannot Establish a Connection The modem dialing mode may be incompatible with your telephone line. To verify the modem settings, see “ ...