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and is used by Dell under license; Intel and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U.S and other countries; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. November 2009 Rev. A00 Back to Contents Page NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Back to Contents Page Troubleshooting Adamo XPS™ Service Manual System Messages Troubleshooting Tips System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the start routine three consecutive times for the same error. Contact Dell (see Contacting Dell). CMOS checksum error — Possible system board failure or RTC battery low. Replace the coin-cell battery (see Replacing the Coin-Cell Battery) or contact Dell (see Contacting Dell). CPU fan failure — Processor fan failure. Contact Dell (see Contacting Dell). Hard-disk drive failure — Possible solid state drive failure during solid state drive POST. Contact Dell (see Contacting Dell). Hard-disk drive read failure — Possible solid state drive failure during solid state drive start test. Contact Dell (see Contacting Dell). Keyboard failure — Keyboard failure or keyboard cable loose. Contact Dell (see Contacting Dell). No boot device available — No bootable partition on solid state drive, or the solid state drive cable is loose, or no bootable device exists. l If the solid state drive is your boot device, ensure that the drive is partitioned as a boot device. l Enter system setup and ensure that the boot sequence information is correct. No timer tick interrupt — A chip on the system board might be malfunctioning or system board failure. Contact Dell (see Contacting Dell). USB over current error — Disconnect the USB device. Use external power source for the USB device. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible solid state drive failure. This feature can be enabled or disabled in BIOS setup. NOTE: If the message you received is not listed below, see the documentation for either the operating system or the program that was running when the message appeared. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: 1. Click , and click Help and Support. 2. Type hardware troubleshooter in the search field and press