NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem. Check the telephone jack— Disconnect the telephone cable from the modem and connect it to a telephone. Listen for a dial tone. Connect the modem directly to the telephone wall jack— If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone cable. Check the connection— Verify that the telephone cable is connected to the modem. Check the telephone cable— Try using a different telephone cable. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. Verify that the modem is communicating with Windows 1. Click the Start button, point to Settings, and click Control Panel (double-click Control Panel in Windows 2000). 2. In the Control Panel window, double-click Modems. If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer. 3. Click the Diagnostics tab. 4. Click the COM port for your modem. 5. Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk Check the power cable connection— Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on. Check the scanner cable connection— Ensure that the scanner cable is firmly connected to the computer and to the scanner. Unlock the scanner— Ensure that your scanner is unlocked if it has a locking tab or button. Reinstall the scanner driver— See the scanner documentation for instructions. Check the touch pad settings— Click the Start button, point to Settings, click Control Panel (double-click Control Panel in Windows 2000), and then double-click the Mouse icon. Try adjusting the settings. Disconnect the keyboard cable— Shut down the computer. Disconnect the keyboard cable and check the cable connector for bent or broken pins. Disable the numeric keypad— Press the key to disable the numeric keypad. Verify that the numbers lock light is not lit. HINT: For information on saving files to a floppy disk, see the Tell Me How help file. Ensure that Windows recognizes the drive— Double-click the My Computer icon. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Cannot save files to a floppy disk— Ensure that the floppy disk is not full or write-protected (locked). See the following illustration. Test the drive with another floppy disk— Insert another floppy disk to eliminate the possibility that the original floppy disk is defective. If you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If the CD-RW drive stops writing If you have a hard drive problem Network Problems HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. Ensure that Windows recognizes the drive— Double-click the My Computer icon. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Test the drive with another CD— Insert another CD to eliminate the possibility that the original CD is defective. Clean the disc— See the Tell Me How help file for instructions. Adjust the Windows volume control— Double-click the yellow speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. Ensure that Windows recognizes the drive— Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Test the drive with another DVD— Insert another DVD to eliminate the possibility that the original DVD is defective. Clean the disc— See the Tell Me How help file for instructions. HINT: If you must disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD. Disable standby mode in Windows before writing to a CD-RW disk— Search for the keyword standby in Windows Help. Change the write speed to a slower rate— The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem. Check the hard drive ...
