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l Use the Service Tag to identify your computer when you use support.dell.com or contact support. l Enter the Express Service Code to direct your call when contacting support. NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer. l A diagnostic program for your computer l Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. l Notebook System Software (NSS) l Readme files NOTE: Readme files may be included on your media to provide lastminute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on at the following location: l Warranty information l Terms and Conditions (U.S. only) l Safety instructions l Regulatory information l Ergonomics information l End User License Agreement Service Manual The Service Manual for your computer can be found at support.dell.com. l How to remove and replace parts l How to configure system settings l How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support.dell.com. l About your operating system l Using and maintaining devices l Understanding technologies such as RAID, Internet, Bluetooth® wireless technology, e-mail, networking, and more Microsoft® Windows® License Labe Your Microsoft Windows License is located on your computer. l Provides your operating system product key Back to Contents Page Hard Drive Dell™ Latitude™ E4300 Service Manual Removing the Hard Drive Replacing the Hard Drive Removing the Hard Drive 1. Follow the instructions in What You Need to Know For Your Safety. 2. Close the display and place the computer upside-down on a clean, flat surface. 3. Remove the two M3 x 3-mm screws securing the hard drive. Each screw is marked by a symbol on the bottom of the computer base. 4. Slide the hard drive out of the computer. 5. Remove the M3 x 3-mm bezel screw and bezel from the hard drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. CAUTION: Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage on at: CAUTION: Do not touch the metal housing of the hard drive if you remove the hard drive from the computer while the drive is hot. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on in sleep mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. 1 hard drive 2 M3 x 3-mm screws (2) 1 M3 x 3-mm bezel screw 2 hard drive bezel 3 hard drive Replacing the Hard Drive 1. Secure the bezel to the hard drive with the M3 x 3-mm screw. 2. Slide the hard drive into the hard drive connector until the drive is fully seated. 3. Replace the two M3 x 3-mm screws securing the hard drive. 4. Follow the instructions in After Working on Your Computer. 5. Start your computer. 6. Install the operating system, drivers, and utilities for your computer, as needed. For more information, see the Setup and Quick Reference Guide that shipped with your computer or on support.dell.com. Back to Contents Page CAUTION: Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage on at: NOTICE: Hard drives are extremely fragile. Exercise care when handling the hard drive. NOTICE: Use firm and even pressure to slide the hard drive into place. Excessive force may result in damage to the connector. NOTE: This procedure assumes that you have completed the removal procedure first. Back to Contents Page Getting Help Dell™ Latitude™ E4300 Service Manual Obtaining Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1. See Troubleshooting for information and procedures that pertain to the problem your computer is experiencing. 2. See Dell Diagnostics for procedures on how to run Dell ...