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. If the hard disk is damaged, the data cannot be restored. 179 179 nN Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. . Troubleshooting the optical disc drive (page 180) . Troubleshooting PC Cards (page 184) . Troubleshooting the modem (page 184) . Troubleshooting the Bluetooth functionality (page 186) . Troubleshooting Wireless LAN (page 189) . Troubleshooting Power Management (page 192) . Troubleshooting External Displays (page 193) . Troubleshooting Sound (Speaker) (page 195) . Troubleshooting Sound (Microphone) (page 196) . Troubleshooting Floppy Disks (page 198) . Troubleshooting Printers (page 199) . Troubleshooting i.LINK Devices (page 201) 180 180 nN Troubleshooting Troubleshooting the optical disc drive I cannot switch from LCD display to TV and vice versa If a DVD disc is inserted in the optical disc drive, remove the disc. My optical disc drive tray does not open . Make sure the computer is turned on and press the disc eject button*. . Try first the disc eject button*. If this button does not work, then press the substitute disc eject button* on the optical disc drive. The disc eject button is disabled until you start your computer and log on to Windows. . Click Start and then My Computer. Right-click the optical disc drive and select Eject. . Make sure the computer is not in Standby or Hibernate mode. . If this does not work, try the following: Turn off the computer and insert a sharp, pointed object (for example a paperclip) into the manual eject hole* on the optical disc drive to slide out the tray. * The location of the eject button and hole depends on the model of your computer. See the printed Specifications sheet for details on your model. 181 181 nN Troubleshooting I cannot play a disc . After inserting the disc, wait for a few seconds for the system to detect it before you try to access it. . Make sure the label of the disc is facing up. . If the disc requires software, make sure the software is installed according to the instructions of the program. . Check the volume of your speakers. . Clean the disc with an appropriate cleaner. . Make sure your computer is running on AC power supply only and try the disc again. . There may be condensation in the drive. Remove the disc and leave the drive open for approximately one hour. Remove the battery while you wait for the condensation to disappear. 182 182 nN Troubleshooting I cannot play a DVD . If a region code warning appears when you are using your DVD player, it could be that the DVD you are trying to play is incompatible with the optical disc drive on your computer. The region code is listed on the packaging of the disc. . Change the resolution under Control Panel -Display to a lower resolution. . If you see video but cannot hear sound, check ...
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