Assessments - 3, GPA: 4
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Make sure to log off before switching a user. To log off from your system, click Start and then Log Off. 194194nN Troubleshooting CDs and DVDs Why does my computer freeze when I try to read a disc? The disc the computer is trying to read may be dirty or damaged. Follow these steps: 1 Restart the computer by clicking Start, Turn Off Computer, and Restart. 2 Eject the disc from the optical disc drive. 3 Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs (page 163) for instructions on how to clean it. What should I do if the drive tray won't open? . Make sure the computer is on. . Press the drive eject button. . If the drive eject button does not work, click Start and then My Computer. Right click the optical disc drive icon, and select Eject from the shortcut menu. . If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the drive eject button. . Try restarting the computer. 195195nN Troubleshooting What should I do if the optical disc drive isn't playing my CD or DVD properly? . Make sure the disc was inserted into the optical disc drive with the label facing up. . Make sure the necessary program(s) is installed according to the manufacturer's instructions. . If the CD or DVD is dirty or damaged, the computer will stop responding. Follow these steps: 1 Restart the computer by pressing the Ctrl+Alt+Delete keys, and selecting Restart from the Shut Down menu of the Windows Task Manager window. 2 Remove the CD or DVD from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs (page 163) for instructions. . If you are playing a CD or DVD and cannot hear sound, follow these steps: . Double-click the Volume icon on the taskbar, and click to cancel the Master Volume Mute All and Wave Mute check boxes. . Check the volume setting in the audio mixer. . If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and the computer. . Make sure the CD audio feature is enabled and the correct driver software is installed. Follow these steps: 1 Click Start and then Control Panel. 2 Click Performance and Maintenance. 3 Click System. The System Properties window appears. 4 Select the Hardware tab, and click Device Manager in the Device Manager box. A window with a listing of the computer's hardware devices appears. If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers. 196196nN Troubleshooting 5 Double-click the optical disc drive device to open the submenu. 6 Double-click the listed drive, and select the Properties tab. 7 Click to select the Enable digital CD audio for this CD-ROM device check box, if it is not selected. You can confirm the driver software by selecting the Driver tab, and clicking Driver Details. 8 Click OK to close the window. . Make sure an adhesive label was not attached to the CD or DVD. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction. . If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the DVD package to make sure the region code is compatible with the optical disc drive. . If you notice condensation on the computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction. . Make sure the computer is running on AC power supply and try the disc again. 197197nN Troubleshooting What should I do if I cannot write to CD? . Do not launch any software application or allow any to launch automatically, not even a screen saver. . Do not use the keyboard. . Do not use a CD-R/RW disc that has a label affixed to it. This could cause a write error or other damage. What should I do if I cannot write to DVD? . Are you using the correct DVD recordable media? . Check which DVD recordable format is compatible with the computer's built-in DVD recorder. Note the possibility that some brands of DVD recordable media do not work. 198198nN Troubleshooting What should I do if I cannot write to DVD-RAM using Windows functions? This Q & A entry applies to selected models only. See the online Specifications to see whether your model is equipped with the DVD±RW/RAM drive. Follow these steps to change the settings: 1 Click Start and then My Computer. 2 Right-click the optical disc drive icon and select Properties. 3 Click the Recording tab. 4 Click to cancel the Enable CD recording on this drive check box. 5 Click OK. ! Canceling the Enable CD recording on this drive check box disables writing to CD-R and CD-RW discs. To write to such discs, make sure to select this check box. You cannot add data to DVD-RAM discs with data already written by the Roxio DigitalMedia software due to difference in disc formatting. Attempt to add data to such a disc will re-format the disc, resulting in loss of the entir...
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