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3. Open the DRIVERS folder. The folder contains several subfolders named for the various devices installed in your computer (for example, AUDIO and VIDEO). 4. Open the subfolder for the device. 5. Reinstall the device driver by one of the following methods: • In the subfolder for the device, look for a text file (a file with the extension .txt). The text file contains information on how to reinstall that device driver. • If the subfolder for the device contains a file of setup information (a file with the extension .inf), you can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver. Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program, when prompted for the device driver you want to install, click Have Disk and Browse. Then select the device driver file from the device subfolder. • In the subfolder for the device, look for the executable file (a file with the extension .exe). Double-click the file, and follow the instructions on the screen. Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 118. Chapter 5. Recovery overview 63 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 62. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Performing backup and recovery operations” on page 60. Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program. See “Startup menu” on page 111 for detailed information about temporarily or permanently changing the startup device sequence. For more information about the Setup Utility program, see “Using the ThinkPad Setup program” on page 101. It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery overview for the Windows 8 operating system This section provides information about the recovery solutions for the Windows 8 operating system. A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery image enables you to refresh your computer, or reset your computer to the factory default settings. You can create recovery media as backups or replacement for the Windows recovery image. With the recovery media, you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 operating system. It is recommended that you create recovery media as early as possible. For more information, see “Creating and using recovery media” on page 65. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings. Attention: If you refresh your computer, the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled, but all other programs will be removed. To refresh your computer, do the following: 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. Click Settings . Change PC settings . General. 2. In the Refresh your PC without affecting your files section, click Get started. 3. Follow the instructions on the screen to refresh your computer. Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings. Attention: If you reset the computer to the factory default settings, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. 64 User Guide To reset your computer to the factory default settings, do the following: 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. Click Settings . Change PC settings . General. 2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to confirm the operation. 3. Depend...