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On models without the USB ports that are compliant with only the USB 2.0 standard, be sure to create Recovery Media using the USB flash drive that is not compliant with the USB 3.0 standard. When you create Recovery Media, use VAIO Care. If you create the Recovery Media in any other way and perform recovery, your computer may not be restored to its factory condition. Sony does not guarantee the compatibility of the computer with such Recovery Media. Refresh your computer first if the computer becomes unstable. If the problem persists, recover the computer. Recovering your computer will delete all the data on the built-in hard disk drive or SSD. The main settings and personal data on your computer are retained when you refresh the computer. To refresh your computer 1 Open the charms by pointing to the top right corner of the screen, then move the pointer down and select the Settings charm. 2 Select Power, press and hold down the Shift key, and select Shut down. Your computer fully shuts down. 3 Press the ASSIST button while your computer is off. The VAIO Care (Rescue Mode) screen appears. 4 Select Start troubleshooting (recovery). Follow the on-screen instructions until the Choose an option screen appears. It takes some time before the Choose an option screen appears, so wait for a while. 5 Select Troubleshoot and Refresh your PC. For details, refer to the on-screen User Guide. Save important data in advance. Copyright protected data, such as digital broadcast data or music files organized by digital media playback apps, may not be available, even if the data is retained in the same location after you refresh your computer. Refer to the help file included with the app you are using for instructions. The apps installed at the time of delivery and installed from Windows Store are retained, whereas all Desktop apps that you installed after the purchase will be erased. To recover from the recovery area 1 Press the ASSIST button while your computer is off. The VAIO Care (Rescue Mode) screen appears. 2 Select Start troubleshooting (recovery). Follow the on-screen instructions until the Choose an option screen appears. It takes some time before the Choose an option screen appears, so wait for a while. 3 Select Troubleshoot and VAIO recovery solutions. Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions screen appears. If the display language selection window appears, select your desired language and OK. 4 Select Start recovery wizard. 5 Follow the on-screen instructions. To perform the custom recovery, select Tools and Start advanced recovery wizard. To recover from Recovery Media If you use Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to your computer. If an AC adapter is supplied with the external optical disc drive, plug the AC adapter into a power source. 1 Insert Recovery Media (optical discs) into the optica...
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