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Lenovo limited warranty
Types of Warranty Service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you.
CRU information and replacement instructions are shipped with your product and are available
from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-
service CRUs”. “Optional-service CRUs” are CRUs that may require some technical skill and
tools. Installation of Self-service CRUs is your responsibility. You may request that a Service
Provider install Optional-service CRUs under one of the other types of warranty service
designated for your product. An optional service offering may be available for purchase from a
Service Provider or Lenovo under which Self-service CRUs would be installed for you. You may
find a list of CRUs and their designation in the publication that was shipped with your product
or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be
specified in the instructions shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included with the
replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider
does not receive the defective CRU from you within thirty (30) days of your receipt of the
replacement CRU.
2 On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product at your
location. You must provide a suitable working area to allow disassembly and reassembly of the
product. Some repairs may need to be completed at a service center. If so, the Service Provider
will send the product to the service center at its expense.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated
service center, with shipping at the expense of the Service Provider. You are responsible for
disconnecting the product and packing it in a shipping container provided to you to return your
product to a designated service center. A courier will pick up your product and deliver it to the
designated service center. The service center will return the product to you at its expense.
4 Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver
it to a designated service center at your risk and expense. After the product has been repaired or
exchanged, it will be made available to you for collection. If you fail to collect the product, the
Service Provider may dispose of the product as it sees fit, with no liability to you.
5 Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated service
center after you deliver it at your risk and expense. After the product has been repaired or
exchanged, it will be returned to you at Lenovo's risk and expense, unless the Service Provider
specifies otherwise.
6 Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after
you deliver it to a designated service center at your risk and expense. After the product has
been repaired or exchanged, it will be made available to you for return shipping at your risk and
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