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Lenovo limited warranty
If required, the Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and
the available service. Scheduling of service will depend upon the time of
your call, parts availability, and other factors.
Types of Warranty Service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. CRUs that are easily installed by you are called “Self-service CRUs”.
“Optional-service CRUs ” are CRUs that may require some technical skill
and tools. Installation of Self-service CRUs is your responsibility. You may
request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An optional
service offering may be available for purchase from a Service Provider or
Lenovo under which Self-service CRUs would be installed for you. You may
find a list of CRUs and their designation in the publication that was shipped
with your product or at www.lenovo.com/CRUs. The requirement to return
a defective CRU, if any, will be specified in the instructions shipped with a
replacement CRU. When return is required: 1) return instructions, a prepaid
return shipping label, and a container will be included with the replacement
CRU; and 2) you may be charged for the replacement CRU if the Service
Provider does not receive the defective CRU from you within thirty (30) days
of your receipt of the replacement CRU.
2 On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the product. Some repairs may need to be
completed at a service center. If so, the Service Provider will send the product
to the service center at its expense.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged
at a designated service center, with shipping at the expense of the Service
Provider. You are responsible for disconnecting the product and packing it in
a shipping container provided to you to return your product to a designated
service center. A courier will pick up your product and deliver it to the
designated service center. The service center will return the product to you at
its expense.
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