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Contents
Power Problems. . . . . . . . . . . . . . . . . . . . . . . 45
Online Services . . . . . . . . . . . . . . . . . . . . . . . 67
Memory Problems . . . . . . . . . . . . . . . . . . . . . 47
Automated Order-Status Service . . . . . . . . . 68
Lockups and Software Problems . . . . . . . . . 48
Product Information. . . . . . . . . . . . . . . . . . . . 68
Using Support Tools. . . . . . . . . . . . . . . . . . .50
Returning Items for Repair Under
Dell Support Center . . . . . . . . . . . . . . . . . . . . 50
Warranty or for Credit . . . . . . . . . . . . . . . . . . 69
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 51
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 70
System Messages . . . . . . . . . . . . . . . . . . . . . 51
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 72
Hardware Troubleshooter . . . . . . . . . . . . . . . 53
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 54
Basic Specifications . . . . . . . . . . . . . . . . . .76
Restoring Your Operating System . . . . . . .58
System Restore . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Dell DataSafe Local Backup . . . . . . . . . . . . . 60
Macrovision Product Notice. . . . . . . . . . . . . 81
System Recovery Media . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Dell Factory Image Restore . . . . . . . . . . . . . 63
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .65
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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