Assessments - 3, GPA: 5
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If this problem persists, call for technical assistance. Continued on the next page RESTRICTED USE ONLY Fargo Electronics, Inc. HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3) 4-9 Reviewing LCD Messages (continued) Message Cause Solution Wrong Lam Type The installed Lamination material does not match the material required by the print job. Replace the current material with the material that is required and try again. Failed to verify the encoded mag data. The card's magnetic stripe was not encoded properly. Check the orientation and coercivity of the card’s magnetic stripe and press RESUME to retry encoding. Transfer Roller Lift Error The Printer is unable to move the desired part. Verify that the part is not jammed. Press RESUME to retry. If the problem persists, call for technical assistance. Caution: The transfer Roller may be very hot! Print Head Lift Error The Printer was unable to raise or lower the Printhead. Verify that the head is not jammed. Press RESUME to retry. If the problem persists, call for technical assistance. Print Timeout Error The Printer was unable to complete the print process. Turn the Printer OFF and ON to reset and try reprinting. If the problem persists, call for technical assistance. Prox card Encoder not installed. The Proximity Card Encoder is not properly installed. Continued on the next page RESTRICTED USE ONLY Fargo Electronics, Inc. HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3) 4-10 Reviewing LCD Messages (continued) Message Cause Solution Communication Error The Printer is not able to communicate with the host PC. Printer to PC communication has been disabled. Verify that you are using an appropriate print cable. Reboot the PC and the Printer to restore communication. Ribbon is out! The print Ribbon has run out. Install a new Ribbon and press RESUME to continue or CANCEL to reset. Print Ribbon not installed. The print Ribbon is not installed. Install a Ribbon and press RETRY or press IGNORE to continue with no Ribbon installed. Ribbon Release Timeout Error There is a problem with the Ribbon release timeout function. Cancel the print job and try again. If the problem persists, call for technical assistance. Smart card Encoder not installed. The Smart Card Encoder is not properly installed. Upgrade Required: LAM The Laminator Module needs its Firmware upgraded. Upgrade the Laminator Firmware as directed by the Maintenance section of the User’s guide. Wrong Ribbon The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer driver. Change either accordingly. Press RESUME to continue or CANCEL to reset the Printer. RESTRICTED USE ONLY Fargo Electronics, Inc. General Troubleshooting Guide Problem Possible Solution Ribbon Wrinkle Verify the convex Roller (D860051) is installed correctly with the shorter notch towards the front of the Printer. Verify the density is set within specification (67-69). Check to see if the Ribbon Hubs are too tight. Check the Printhead alignment. See the Setting the Printhead Resistance procedure. Film Wrinkle Check the peel-off bar alignment with fixture TL 1733. Adjust the transfer tension. See the Adjusting the Transfer Tension procedure. Flashing Check for poor alignment of the peel-off bars, center plate or the Lamination Roller. Lower the transfer tension. See the Adjusting the Transfer Tension procedure. (Note: Flash is typically caused by excessive heat or excessive transfer tension.) Smudge If smudge is on the leading edge of the card, increase the transfer tension. Verify the Take-up Motor turns without delay when Lamination begins. If the Motor delays, increase the transfer tension. Adjust the transfer temperature. See the Adjusting the Transfer Temperature procedure. Increase the transfer dwell time. See the Adjusting the Transfer Dwell Time and Transfer Temperature procedure. (Note: Smudge is typically caused by low heat or low transfer tension.) Film Chipping / Check Printhead alignment. Incomplete Transfer of Image onto Card Lower transfer tension (if chipping is on the leading edge). Increase the transfer temperature. See the Adjusting the Transfer Temperature procedure. Increase the transfer dwell time. See the Adjusting the Transfer Dwell Time and Temperature procedure. Continued on the next page HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3) RESTRICTED USE ONLY Fargo Electronics, Inc. HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3) 4-12 General Troubleshooting Guide (continued) Problem Possible Solution Ribbon Chipping / Reverse Transfer during Printing Print density is set too high. Self Test is not square Adjust the peel off bar height with peel off bar fixture (TL1733). Adjust position of the center-plate (D860132). Scratches Lightly buff any film contact points with a fine steel wool. Verify the scratch is not film wrinkle. See film wrinkle in this table. Cards won’t feed / or more than one is fed Verify the correct po...
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