Assessments - 6, GPA: 4
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• A paper jam has occurred. To solve the problem, see page 9.1. • The front cover is open. Close the front cover. • There is no paper in the paper input tray. Load paper in the paper input tray. • The machine has stopped due to a major error. Check the display message. See page 9.4 for details on the meaning of the error message. Blinking • A minor error occurs and the machine is waiting an error to be cleared. Check the display message. When the problem is cleared, the machine resumes. • The toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner. See page 8.4. 9.3 Troubleshooting Understanding display messages Messages appear on the Smart Panel program window or the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order. NOTE: When you call for service, it is very convenient to tell the service representative the display message. Display Meaning Suggested solutions Display Meaning Suggested solutions [Paper Jam 0] Open/Close Door [Paper Jam 1] Open/Close Door [Paper Jam 2] Check Inside Power Failure Scanner Error Toner Empty [Toner Empty] Replace Toner Toner Low Paper has jammed in the feeding area of the paper input tray. Paper has jammed in the fuser area or in the manual feeder. Paper has jammed in the paper exit area. Power has turned off then on and the machine’s memory has not been back up. There is a problem in the scanner unit. The toner cartridge has run out. The toner cartridge has run out. The printer stops printing. The toner is almost empty. Clear the jam. See page 9.1. Clear the jam. See page 9.2. Clear the jam. See page 9.2. The job which you were trying to do before the power failure must be completely re-done. Unplug the power cord and plug it back in. If the problem persists, please call for service. Replace the toner cartridge with a new one. See page 8.4. Replace the toner cartridge with a new one. See page 8.4. Take out the toner cartridge and gently shake it. By doing this, you can temporarily reestablish printing operations. Door Open Hsync Error Invalid Cartridge No Cartridge [Jam 1] or [No Cartridge] Low Heat Error [LSU Error] [No Paper] Add Paper Open Heat Error [Over Heat] The front cover or rear cover is not securely latched. A problem has occurred in the LSU (Laser Scanning Unit). You have used an unauthorized cartridge. • You have used an unauthorized cartridge. • The toner cartridge you have installled is not for your machine. The toner cartridge is not installed. There is a problem in the fuser unit. A problem has occurred in the LSU (Laser Scanning Unit). The paper in the paper input tray has run out. There is a problem in the fuser unit. There is a problem in the fuser unit. Close the cover until it locks into place. Unplug the power cord and plug it back in. If the problem persists, please call for service. You must use a Samsung approved cartridge. • You must use a Samsung approved cartridge. • Install a Samsung genuine toner cartridge, designed for your machine. Install the toner cartridge. See page 2.2. Unplug the power cord and plug it back in. If the problem persists, please call for service. Unplug the power cord and plug it back in. If the problem persists, please call for service. Load paper in the paper input tray. See page 2.3. Unplug the power cord and plug it back in. If the problem persists, please call for service. Unplug the power cord and plug it back in. If the problem persists, please call for service. Solving other problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Paper feeding problems Condition Suggested solutions Paper is jammed during printing. Clear the paper jam. See page 9.1. 9.4 Troubleshooting Condition Suggested solutions Printing problems Paper sticks • Ensure that there is not too much paper in the together. paper input tray. The paper input tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 3.2. • Remove paper from the paper input tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of • Different types of paper may be stacked in the paper do not feed. paper input tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 9.1. Paper does not feed • Remove any obstructions inside the machine. into the machine. • Paper has not been loaded correctly. Remove paper from the paper input tray and reload it correctly. • There is too much paper in the paper input tray. Remove excess paper from the paper input tray. • The paper is too thic...
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