Assessments - 4, GPA: 3.8
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(See Chapter 11, “ Troubleshooting, ” in the Basic Guide. ) Q Is the machine’s memory full? A Check remaining memory. (See “Checking Remaining Memory, ” on p. 3- 3. ) TOP Back Previous Next Printing Problems 1 2 3 4 5 6 Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix Nothing prints. Printout does not match paper size. Q Is the power cord plugged in securely? A Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. Q Is the main power switch turned on? A Turn on the main power switch. Q Have you removed the sealing tape from the toner cartridge? A Make sure you remove the sealing tape from the cartridge. ( See “Install Toner Cartridge,” in the Starter Guide. ) Q Is the cartridge out of toner? A Replace the toner cartridge. (See Chapter 10, “Maintenance,” in the Basic Guide. ) Q Does the size of paper loaded in the machine match the paper size setting? A Change the paper size setting or load the correct size paper. ( See Chapter 3, “ Print Media, ” in the Basic Guide. ) Cannot print documents on both sides of the paper Q Do you check the setting of the two- sided printing in the printer driver? A Make sure that you check the setting of the two- sided printing in the printer driver. TOP Back Previous Next Printout is skewed. Printout is not clear. 1 2 3 4 5 6 Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix Q Is the paper loaded correctly? A Make sure the paper is correctly loaded in the machine. (See “ Set Up the Paper Cassette and Load Paper,” in the Starter Guide. ) A Make sure the paper delivery slot is free of obstructions. Paper jams occur. Q Is the correct type of paper loaded in the machine? A Make sure you load paper that meets the requirements for use. (See Chapter 3, “Print Media, ” in the Basic Guide.) Q Is the correct type of paper loaded in the machine? A Make sure you load paper that meets the requirements for use. ( See Chapter 3, “Print Media, ” in the Basic Guide. ) Q Are you printing on the wrong side of the paper? A Some papers have a “right” side for printing. If the print quality is not as clear as you think it should be, try printing on the other side of the paper. Printout has vertical white streaks. Q Is toner low or unevenly distributed? A Redistribute the toner inside the cartridge. If the problem persists, replace the cartridge. (See Chapter 10, “ Maintenance,” in the Basic Guide. ) TOP Back Previous Next Telephone Problems 1 2 3 4 5 6 Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix Cannot dial. Telephone disconnects while you are talking. Q Is the telephone cable connected properly? A Make sure the cable is connected properly. ( See “Connect Telephone Cables,” in the Starter Guide. ) Q Is the power cord plugged in securely? A Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. Q Is the main power switch turned on? A Turn on the main power switch. Q Is the machine set for the correct telephone line type? A Make sure the machine is set for the correct telephone line type. (See “Set the Telephone Line Type,” in the Starter Guide.) Q Is the telephone cable connected properly? A Make sure the cable is connected properly. (See “Connect Telephone Cables,” in the Starter Guide. ) Q Is the power cord plugged in securely? A Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. Q Is the telephone cable defective? A Use another cable. Calls do not connect, or the wrong number is dialed. Did you confirm the dial tone before entering Q the fax/ telephone number? A Make sure to confirm the dial tone before entering a fax/telephone number. If you enter the number before the dial tone can be heard, the call may not be connected, or the wrong number may be dialed. TOP Back Previous Next Customer Support 1 2 3 4 5 6 Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix ¦ Customer Support (U.S.A. ) – For the location of the authorized service facility nearest you, visit ca/ or 1- 800- 652-2666 Your machine is designed with the latest technology to provide – If the problem cannot be corrected by using one of the above trouble- free operation. If you encounter a problem with the technical support options, repair options are available at the machine’s operation, try to solve it by using the information in time of your call to the live technical support number above or this Chapter....