Assessments - 4, GPA: 4.3
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Verify proper burner orifice sizing (see Figure 2, page 4) For more information, visit 8 OWNER’S MANUAL TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Delayed ignition of burner 1. Manifold pressure is too low 1. Contact local natural gas company 2. Burner orifice or burner manifold ports 2. Clean burner (see Cleaning and Mainteclogged nance, page 10) or replace burner orifice Burner backfiring during combustion 1. Burner orifice or burner manifold ports 1. Clean burner (see Cleaning and Mainteclogged or damaged nance, page 10) or replace burner orifice 2. Damaged burner 2. Replace damaged burner 3. Gas control defective 3. Replace gas control Fireplace produces a clicking/ticking noise 1. Lava rock, refractory logs, or metal parts 1. This is common with most heaters. If just after burner is lit or shut off expanding while heating or contracting noise is excessive, contact qualified serwhile cooling vice person Fireplace produces unwanted odors 1. Gas leak. See Warning statement at 1. Locate and correct all leaks (see Check- bottom of page ing Gas Connections, pages 5 and 6) Gas odor even when control knob is in OFF 1. Gas leak. See Warning statement at 1. Locate and correct all leaks (see Check- position bottom of page ing Gas Connections, pages 5 and 6) 2. Control valve defective 2. Replace control valve Gas odor during combustion 1. Gas leak. See Warning statement at 1. Locate and correct all leaks (see Check- bottom of page ing Gas Connections, pages 5 and 6) Soot on logs 1. Sooting on the logs is natural 1. Clean soot with a soft bristle brush WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone near fireplace • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. 9 For more information, visit NATURAL GAS DECORATIVE PATIO FIRE CLEANING AND MAINTENANCE Regularly check all burner ports for blockage. Burner ports are the small holes on top of the burner. Also check the ignitor port for blockage. This port is on the inside curve of the burner, pointed at the ignitor electrode. Also check the thermocouple port for blockage. This port is on the inside curve of the burner, pointed at the thermocouple. Clear blocked ports by gently inserting a small wire into the port. Logs or lava rock may become coated with soot. If so, clean them using a bristle brush. Check rubber supply hose periodically for signs of wear or damage. Check entire length of hose, including the portion inside the pedestal. Check hose by carefully lifting the pedestal up to view the entire hose. If hose is damaged or worn, replace hose before next use. Use only original replacement parts. See Parts List on page 13 for service replacement parts. SERVICE HINTS When Gas Pressure Is Too Low • burner may have delayed ignition When Gas Quality Is Bad • burner may backfire when lit You may feel your gas pressure is too low or gas quality is bad. If so, contact you local natural gas supplier. TECHNICAL SERVICE You may have further questions about installation, operation, or troubleshooting. If so, contact DESA International’s Technical Service Department at 1-800-DESA LOG (1-800-337-2564). You can also visit DESA International’s technical service web site at REPLACEMENT PARTS Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty. PARTS UNDER WARRANTY Contact authorized dealers of this product or Parts Central (see page 11). If they can’t supply original replacement part(s), call DESA International’s Technical Service Department at 1-800-DESA LOG (1-800-337-2564). When calling DESA International, have ready • your name • your address • model and serial numbers of your appliance • how appliance was malfunctioning • type of gas used (propane/LP or natural gas) • purchase date Usually, we will ask you to return the defective part to the factory. PARTS NOT UNDER WARRANTY Contact authorized dealers of this product or Parts Central (see page 11). If they can’t supply original replacement part(s), call DESA International’s Parts Department at 1-800-972-7879 for referral information. When calling DESA International, have ready • model number of your fireplace • the replacement part number ACCESSORY Purchase these fireplace accessories from your local dealer. If they can not supply these accessories, call DESA International’s Sales Department at 1-800-432-2382 for information. You can also write to the address listed on the back page of this manual. EQUIPMENT SHUTOFF VALVE - GA5010 For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe. For more information, visit 10 OWNER’S MANUAL These Parts Centrals are privately-owned businesses. They have agreed to ...
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