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Please let us know of any questions you may have. We want to answer them as quickly as possible. When you do call, please have your order number handy. For technical assistance, please call Toll-Free 1-800-DR-OWNER(376-9637) and one of our Technical Support Representatives will be happy to help you. We also hope to hear from you on how much you like your new helper. And, please tell your friends about your new DR 4 -Ton WOOD SPLITTER! Having DR Owners spread the word about our products and our w