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To activate licenses.................................................................................................................52
6 Troubleshooting........................................................................................53
Deployment Problems .............................................................................................................54
StoreOnce VSA power-on fails after deployment.....................................................................54
GUI displays blank and ‘system show status’ shows Service Set is unavailable / in a Failed to
Start state.........................................................................................................................54
Storage addition problems ......................................................................................................56
hardware discover storage / hardware prepare storage StoreOnce CLI command fails...............56
Error running system show status..........................................................................................57
Data vdisks not recognized when executing the StoreOnce CLI storage addition commands........57
License alerts and issues..........................................................................................................58
StoreOnce Instant-on license not installed alert.......................................................................58
StoreOnce Instant-on license expired alert.............................................................................58
Backup jobs fail with backup target size full error with Storage Report on GUI showing Free Space
and Used Space as 0 GB...................................................................................................58
License addition fails with error “Invalid Device ID”................................................................58
Instant-on license validity or number of days remaining is reduced...........................................59
The VSA powers off after every power-on..............................................................................59
License transfer is required..................................................................................................59
Network problems..................................................................................................................60
Unable to access VSA over the network when default port —eth0 goes down............................60
VLAN Tagging on Hyper-V..................................................................................................60
StoreOnce VSA on Hyper-V losing connectivity frequently........................................................61
StoreOnce VSA hanging in 'Stopping' or 'Stopping-Critical' or 'Paused' state............................61
net set wizard displays 1Gbps as the network adapter type.....................................................61
Performance problems.............................................................................................................62
VSA writes and reads are slower in ESXi SAN environments....................................................62
Power issues..........................................................................................................................63
The VSA service set goes down and file system becomes read-only...........................................63
Backup jobs on VTLs fail after power shutdown .....................................................................63
Miscellaneous issues...............................................................................................................64
Operations such as power-off, power-on, and storage addition on the StoreOnce VSA may fail
when using vSphere with the message:
All VSAs/VMs on the ESXi server become unresponsive and all operations on StoreOnce VSAs
fail...................................................................................................................................64
Emails are not sent to configured accounts............................................................................64
Adding/deleting replication targets fail with error “Maximum no. of sessions reached” ..............64
A fifth VT library gets created in the StoreOnceVSA automatically when the iSCSI initiator attached
to the StoreOnce VSA is reset or refreshed............................................................................65
Logs for the StoreOnce VSA.....................................................................................................65
Managing and resetting the password for the HPresetpassword account........................................65
To change the password for the HPresetpassword account.......................................................66
To reset the password for the local Admin user.......................................................................66
Reference to a couplet on the StoreOnce VSA GUI Events page....................................................66
StoreOnce VSA console showing segmentation fault alert............................................................67
7 Support and other resources......................................................................68
Contacting HP........................................................................................................................68
Subscription Service...........................................................................................................68
Related information.................................................................................................................68
Websites..........................................................................................................................68
Typographic conventions.........................................................................................................69
4
Contents
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