Assessments - 4, GPA: 4.3
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Alcatel-Lucent simplifies enterprise communications Figure 1. User-centric, unified communications with My Instant Communicator with the OmniTouch™ 8600 My Instant Communicator. Alcatel-Lucent OmniTouch 8600 My Instant Communicator INTEGRATE ALL COMMUNICATIONS My Instant Communicator is the world’s first multimedia, multisession, unified communications product to provide an integrated user experience across all communications options and across all devices. It combines voice, video and data services with media blending capabilities through a single, intuitive user interface. As part of the Alcatel-Lucent Unified Communications suite of next-generation, IP-based applications for enterprises, My Instant Communicator transforms enterprise communications. End users benefit from real-time, unified communications, a consistent user experience and complete control over their communications. They can tailor and manage calls, messages, Figure 2. Non-intrusive notifications of communications activity directories, collaborative work tools and information from any location, using any device. In addition to helping users manage incoming and outgoing calls, My Instant Communicator also provides a snapshot of all activity — call backs, new voice mail, missed calls, and faxes — in a single window. The result is simplified, integrated management of all communications, including voice and video calls, instant messages and multimedia collaboration applications. To further enhance the user-centric experience, My Instant Communicator offers a choice of interface options that allow users to adapt the unified communications experience to their preferences. Alcatel-Lucent OmniTouch 8600 My Instant Communicator | 3 WORK SMARTER, WORK FASTER My Instant Communicator allows users to leverage the power of unified communications through five main communications functions: • Messaging services, such as voice mail, fax and e-mail accessible through a Microsoft® Outlook® messaging software or IBM® Lotus Notes® mailbox • Telephony services, available through a user’s preferred collaboration software, such as IBM Sametime® software • One number services, through call routing and call screening interfaces • Collaboration services, such as IM and peer-to-peer video, through a voice over IP (VoIP) channel and point-to-point video communication • Presence services, through telephony and IM presence information By unifying these services and providing access to them through a single user interface on any device, My Instant Communicator allows end users to work smarter and faster. That’s because it enables end users to: • Easily manage incoming and outgoing communications (for example, voice calls, instant messages, conference calls, video calls). • Easily access new events and notifications (for example, new voice mail, missed calls, new fax) Figure 3. My Instant Communicator “toast” desktop alert windows • Quickly route incoming calls to advanced communication applications for enhanced features and controls (for example, web softphone, routing assistant, collaboration services, call logging) • Quickly set preferred phone, presence status, and options YOU’VE GOT TOAST! With My Instant Communicator, enterprise end users can manage incoming and outgoing communications through an intuitive user interface that is common to all devices, including Alcatel-Lucent IP Touch™ phones, PCs and Pocket PCs powered by Windows Mobile® software. As shown in Figure 3, incoming calls are managed through non-intrusive “toast” desktop alert windows that let end users see a caller’s identity. The “toast” window allows end users to respond to incoming communications with multiple media. For example: • An incoming voice call can be immediately diverted to a business phone (wireline or mobile), a personal phone, IM, e-mail or to voice mail. • E-mail, faxes and voice mail can be accessed through e-mail clients. For advanced voice communications, end users can also take advantage of softphone capabilities. IncomingvoicecallNewinstantmessageAscheduledconferenceisstartingApersonjoinstheconferenceAcontactsignsin 4 | Alcatel-Lucent OmniTouch 8600 My Instant Communicator ENABLE MORE EFFICIENT COMMUNICATIONS For optimal efficiency, My Instant Communicator offers Universal Directory Access through integration with standard corporate directory applications such as Lightweight Directory Access Protocol (LDAP) and Active Directory. This allows users to organize colleagues by name, by number or by skill, for example. When a contact is selected, all the communications options for that person are displayed (e-mail, voice mail, voice call, video call, IM, add to buddy list, and so on) and contact can be initiated with the click of a button. End users are connected with the right person using the most appropriate method of communications. Gone are the days of trial and error contact attempts. Figure 4. “Call by” capabilities for more efficient communications TAILOR UNIFIED COMMUNICATIONS...