Assessments - 3, GPA: 3.7
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The diagram below shows the main 5601 telephone features. 1. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 2. Call Appearance Buttons and LEDs: Two Call Appearance Buttons provide call appearance for both incoming and outgoing calls. 3. Hold: Places a call on hold; retrieves a held call. 4. Call Handling Buttons: See Basic Call Handling Features on page 4. • Transfer: Transfer call. • Conference: Conference held calls. • Drop: Drop call. • Redial: Redial last number dialed. 5. Dial pad: Standard 12-button pad for dialing telephone numbers. 6. Volume Controls: Adjusts the handset or ringer volume, depending on which item is in use. 7. Headset Socket: Located on the side of the telephone 8. Messages: Access the user's mailbox. Call Appearance Buttons Having two call appearance buttons is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key. Again you can switch between calls using the call appearance keys. Basic Call Handling Features Answer a Call When a call arrives at your 5601 telephone, you hear a ringing tone and the LED next to the call appearance button flashes. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset. • If you are active on a call already, place the active call on hold (see Hold on page 4), and then answer the incoming call. Make a Call You can make calls from the 5601 telephone using one of two methods. To make a call manually: 1. Lift the handset and when you hear dial tone, key the required number or 2. Key the required number. Lift the handset to listen to the progress of the call (answered, busy or no answer) Note: If you are calling an external number, be sure to include the required code (for example, 9) to access an outside line. To make a call automatically: 1. Press Redial to have the 5601 telephone dial the last number that you dialed. Lift the handset to listen to the progress of the call (answered, busy or no answer). Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop. Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. To put a call on hold: 1. Press Hold and answer the second call by pressing its Call Appearance key. The LED beside the first call appearance button flashes to show that it is on hold. To return to the held call: 1. Clear or put on hold the second call and press the Call Appearance button of the held call. Notes: 1. If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call by pressing the second call’s Call Appearance button. If AutoHold is off, then pressing the second call’s Call Appearance button will drop the first call. 2. To transfer a held call see Transfer on page 5. Redial The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number that you dialed: 1. Press Redial. Message Your Message lamp turns on when a caller has left a message for you. Lift the handset and press the Message button to retrieve your messages, and follow the prompts. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. With a call in progress, press Transfer. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, press Transfer again and hang up. The transfer is complete. • To announce the call before transferring it, wait for the called party to answer. If the called party is willing to accept the call, hang up to complete the transfer. If the called party does not wish to accept the call, press Transfer again to return to the original caller. • If the line is busy or if there is no answer you can return to the held call by pressing it’s call appearance button. To transfer a new call to a held call using Conference: 1. With a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call. The second call requires to be transferred to the first held call. 2. To transfer the new call to the held call, press Conference and then Drop. The transfer is complete. Conference The Conference feature allows you to conference other parties (including yourself) into a call. The number of parties allowed in a conference is controlled by your telephone system. To add another party to a call: 1. Press Conference. 2. Dial the number of the person you want to add to the call. 3. Wait for an answer. If the called party ...