Assessments - 3, GPA: 4
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It also assumes that you have full access to all features and the public telephone network. Making Calls Internal Calls: To make a call to another extension, simply dial the number. If the number is busy, you can use Ring Back When Free as below: 1. Dial any digit and hang up. 2. When the extension you called is free, your phone will ring (a burst of three rings). 3. Lift the handset and the extension is called automatically. External calls: To make an external call, either dial the number (there is no need to an external call prefix to get an outside line) or use a speed dial code (contact your system manager for a list of your speed codes). If you hear busy tone whilst dialling, then the call may be barred. Your system manager can bar certain calls, such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension: Simply pick up the handset; internal calls have a single ring cadence, external calls have a double ring cadence. Ringing at another extension: You can answer from your own phone by using Call Pick-Up; lift your handset and dial: – *30 to answer a call ringing anywhere. – *31 to answer a call within your group. – *32*201# to answer the call for a particular extension, in this example 201. Note that if your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. Transferring Calls To transfer a call to another extension, press the R button to get dial tone and put your current caller on hold. Dial the other extension number; you can either hang up when it rings or wait until the other extension answers. You can use R to return to the held caller if the call is not answered or the extension is busy. If the caller wishes to wait until the busy extension is free, the call can be queued to that extension as follow: – Press R to place the caller on hold and press R again, to obtain dial tone. – Dial *33*201# to queue the held caller against extension 201. IP Office – User's Guide Page 1 40DHB0002UKAE Issue 2 (9/11/2001) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by making a beep at a six second interval. If you hear the Call Waiting signal, use R to put the present caller on hold and connect you to the new call; use it again to return to the original caller. To turn call waiting on use the code *15; to turn it off use *16. Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). – To switch forward all calls on dial *01, to switch it off dial *02. – To switch forward on busy on dial *03, to switch it off dial *04. – To switch forward on no answer on dial *05, to switch it off dial *06. – To set the number to which your calls are fowarded dial *07*201#, forwarding to 201 in this example. Note: Your System Administrator may have configured a forwarding number on your behalf; if so, by using the star code from your extension, you over-ride the configured number. Forwarding on No Answer is not effective if you are using voicemail. Diverting Calls You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. At another extension: – *12*N# from the extension you are temporarily using. – *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: – *14*N# from your own extension. – *14*# to cancel either feature from your own extension. Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: – To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09. – *10*N# to add a number to the exception list. – *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail. IP Office – User's Guide Page 2 40DHB0002UKAE Issue 2 (9/11/2001) Voicemail Note that not all systems support voicemail or have voicemail installed. – To switch voicemail on dial *18, to switch it off dial *19. – To retrieve your voicemail, use the code *17. Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. – To turn Voicemail Ringback on dial *48; to turn it off dial *49. Dialling a number whilst listening to your messages invokes further facilities: – 1 - Listen to old messages. – 2 - Listen to saved messages. – 3 - Record your greeting. – 4 - Delete the current message. – 5 - Save the current message. – 6 - Forward the current me...