Assessments - 3, GPA: 3.7
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Call Log Archive automatically saves applicable Call Log entries. When the Call Log Automatic Archive option on a 4630 IP Telephone is set to "Yes" and the FTPSRVR is specified, the FTP APPE command attempts to save all call log contents to the FTP server (specified by FTPSRVR in the directory path specified by FTPDIR). Data is saved in a file called "4630calllog.txt". The System Administrator may optionally specify FTPSRVR and/or FPTDIR via network administration, however, these values may also be specified by the phone’s user, as covered in "Chapter 8" of the 4630 IP Telephone User’s Guide. Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options/Parameter screen. For specific error messages relating to Archiving, see Table 5-4 on page 5-13. Customizing the 4620 IP Telephone In Table 4-6, parameters shown with a Mandatory status must be accurate and non-null for the application to work. Parameters with an Optional status may be changed to suit your environment; if they are not changed, the defaults will be used. Administering Options for the 4600 Series IP Telephones Server Administration Table 4-6. 4620 IP Telephone Customizable System Parameters Description and Value Parameter Name Default Value Status Range Web Access Application Parameters: WMLHOME " " (Null) Mandatory Text string containing the URL of the home page for the Web Access application. WMLPROXY " " (Null) Optional Text string containing the IP address, in dotted decimal or DNS format, of an HTTP proxy server. This parameter is optional if the web pages to be accessed by the user are all on your organization’s intranet. WMLEXCEPT " " (Null) Optional Text string containing a list of one or more HTTP proxy server exception domains, separated by commas, up to a total of 127 ASCII characters. This parameter is optional if the web pages to be accessed by the user are all on your organization’s intranet. If WMLPROXY is null, the value of this parameter is ignored. WMLPORT 80 Optional Text string containing the TCP port number for the HTTP proxy server. The default is the TCP default for HTTP. This parameter is optional if the web pages to be accessed by the user are all on your organization’s intranet. If WMLPROXY is null, the value of this parameter is ignored. Administering Options for the 4600 Series IP Telephones 4600 Series IP Telephone LAN Administrator’s Guide Parameter Name Default Value Status Description and Value Range WMLCODING ASCII Optional Text string containing the coding to be used for characters entered in forms on web pages. Besides the default, other supported values include "Latin 1" and "Unicode". Note that "Unicode" includes support only for the Latin characters of Unicode. For assistance in developing local websites tailored to the 4620 IP Telephone’s display, see Appendix C: Creating Websites for the 4620 IP Telephone. Administering Options for the 4600 Series IP Telephones Troubleshooting Guidelines 5 Introduction This chapter describes problems that may occur during operation of the 4600 Series IP Telephones and possible ways of resolving these problems. Error Conditions Table 5-1 below identifies some of the possible operational problems that might be encountered after successful installation of a 4600 Series IP Telephone. Problems that might be encountered during installation, and how to conduct a Self-Test of the telephone, are discussed in the Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide. The 4630 IP Telephone User’s Guide and 4620 IP Telephone User’s Guide also contain guidance for users having problems with specific 4630 and 4620 applications, respectively. Most of the problems reported by users of a 4600 Series IP Telephone are likely not to be problems with the telephone itself. More likely, the problems will be centered on the LAN, where Quality of Service, server administration, and other issues can impact end-user perception of IP Telephone performance. Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause/Resolution The telephone continually reboots, or reboots continuously about every 15 minutes. CAUSE: This is a firmware fault; the MAC address in memory is corrupted. RESOLUTION: The telephone must be returned to Avaya for repair. The message light on the telephone turns on and off intermittently, but the telephone never registers. CAUSE: This is a hardware fault. RESOLUTION: The telephone must be returned to Avaya for repair. Introduction 4600 Series IP Telephone LAN Administrator’s Guide Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued Condition Cause/Resolution The telephone stops AND No lights are lit on CAUSE: Loss of power working in the middle of the phone and the RESOLUTION: Check the connections a call, display is not lit. between the telephone, the power supply, and the power jack. The telephone stops AND Power to the working in the middle of telephone is fine...