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The default setting for maximum voice mail message length is 5 minutes. Your administrator can configure your organization’s NBX messaging system to receive and store voice mail messages that are up to 10 minutes long. If your system uses a messaging application other than NBX Voice Messaging (such as third-party messaging), use the documentation for that messaging application instead of these instructions. This chapter covers these topics: Changing Your Password You use the same password to access your voice mail and to log in to the NetSet utility. You can change this password from your telephone or through the NetSet utility. To change your password using the telephone: 1 Pick up the handset, and then press MSG button. 2 At the prompt, dial your password and press #. 3 Dial 9 for mailbox options. 4 Dial 2 to select Change Password. 5 Dial your new 4-digit to 10-digit password and press #. 6 Dial 1 to save the new password, or dial 2 to change the password. To change your password using the NetSet utility: 1 Log in to the NetSet utility. 2 Select NBX Messaging > Change Password. 3 Type your current password. Do not use the * or # symbols as part of your password. 4 Type your new password, and then type it a second time to confirm. 5 Click Apply, and then click Close. Security Tips Listening to Messages You can listen to your voice mail messages from any touch-tone telephone. After you listen to messages, you can save or delete them to clear them from the new messages queue. From Your NBX Telephone When you have messages in your mailbox: To listen to your messages: 1 Pick up the handset and press MSG button to access the mailbox. 2 At the prompt, dial your password and press #. 3 See Figure 5 for the list of codes that you use to manage your messages. From Other Internal NBX Telephones To listen to your messages from any NBX telephone within your NBX system: 1 Pick up the handset and press MSG button. 2 Press * and dial your extension. You hear your name announcement. 3 Dial your password and press #. 4 See Figure 5 for the list of codes that you use to manage your messages. From a Remote Location To listen to your messages from other telephones: 1 If you call the main telephone number of your organization and 2 If you can call your telephone extension directly, during the time that you hear your greeting, press *, and continue with step 3. 3 Dial your extension. You hear your name announcement. 4 Dial your password and press #. 5 See Figure 5 for the list of codes that you use to manage your messages. Figure 5 Managing Your Voice Mail Messages Play or repeat a message. Save the message. Delete the message from your mailbox. You cannot retrieve messages once they have been deleted. Reply to the message. Forward the message. Listen to date, time, and sender information about the message. Back up 5 seconds in the current message. Pause the current message for up to 20 seconds. Move ahead 5 seconds in the current message. Skip to the next message. Return to the main menu. Information About Your Messages You can hear date, time, and sender information for the messages that are in your mailbox. To listen to this information, press 6 while or after you listen to a message, and then press one of these buttons: Date and time information. Sender information. Listen to the previous message. Replying to a Message You can send a reply to the originator of a voice mail message or to everyone who received the original message. You also can add recipients to the reply list. If a message is marked Private, you can send a reply only to the originator. To reply to a message after you listen to it: 1 Dial 4. 2 After the tone, record your reply. 3 Hang up or press # for more options. 4 If you press #, you can select one of the following buttons to: Send your reply. Re-record your reply. Listen to your reply. Mark the message Private or Urgent. Cancel your message. Forwarding a Message You can forward most messages to other users on the system and add your comments to introduce the message to the other users. If a message is marked Private, you cannot forward it. To forward a message with comments: 1 Dial 5. 2 After the tone, record an introductory comment. 3 Press # when you are finished. 4 Dial the extension or mailbox number of the recipient, or the group voice mail list number, and press #. To forward the message to several recipients, dial each mailbox number, separated by the # sign. See “Creating Personal Voice Mail Lists” later in this chapter for details about group lists. 5 After you have dialed the extension number of the last recipient, press #. 6 Select one of the following buttons: Send your message. Re-record your introductory comment. Listen to your introductory comment. Mark the message Private or Urgent. Cancel your message. Creating and Sending a Message To create and send a message directly to an internal user’s voice mailbox: 1 Pick up your handset. 2 Press MSG button on your telephone and log in to your v...

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