Assessments - 3, GPA: 4.3
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Fotos e especificações Avaya 5602 |
Facilidade de uso
It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings. 5602/4602 Phone User Guide Page 4 IP Office Issue 2b (20th July 2005) The Telephone Call Appearance Key Icons The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. Incoming Call: • A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent / key answers the call and puts any other current call on hold. Connected: • A symbol next to a call appearance key indicates that it is the currently connected call. The caller's telephone number (if available) is also shown. On Hold: • Pressing Hold or the adjacent key puts the call on hold, a symbol next to a call appearance key indicate a call on hold and an H is also shown on the display. • Pressing the adjacent key takes the call off hold. 5602/4602 Phone User Guide Page 5 IP Office Issue 2b (20th July 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call by lifting your handset. You can also press Speaker to listen to the incoming call, but you must use the handset to speak to the caller. or • If you are active on a call already, place the active call on Hold and then answer the incoming call (see Hold). Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call. 2. Adjust the speaker volume as necessary. • To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.) 3. If the call is not answered, you can clear the call by pressing Speaker or Drop or 4. When the call is answered, you must pick up the handset to speak to the called party To automatically make a call: Do either of the following: • Press Redial and a call appearance key to have the phone dial the last number that you dialed. Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop. You will hear dial tone, unless you are in ‘call centre mode’ of working when you will then hear silence. 5602/4602 Phone User Guide Page 6 IP Office Issue 2b (20th July 2005) Basic Call Handling Features Redial The Redial feature automatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number that you dialed Redial. 1. Press Headset Working If a headset is to be used on your phone, it must replace the handset. E.g. unplug the handset (from the socket on the side of the phone) and replace with the headset cable. Discard the handset. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ) and speak. To clear a headset call: Press Drop. To manually make a call: 1. Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call. To automatically make a call you can: 1. Automatically dial the last number that you dialed by pressing Redial Speaker The Speaker facility allows you to monitor incoming calls, but you must use the handset to speak to the caller. You can also use Speaker to terminate an existing call. The Speaker button switches the speaker on/off. The light associated with this button turns on when the speaker is active. Mute With a call in progress, you can stop the other party from hearing you. This feature works for both handset or headset working. To switch off your handset/headset microphone: 1. Press Mute. The lamp beside MUTE comes on. 5602/4602 Phone User Guide Page 7 IP Office Issue 2b (20th July 2005) 5602 User Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. To put an existing call on hold: 1. Press Hold or the or Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold. 2. Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected. To return to the held call: 1. If you have a call in progress, then first put that call on hold as above. against it. 2. To retrieve a held call, simply press the Call Appearance button with the Notes: 1. After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by t...
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