Assessments - 8, GPA: 4
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Be sure not to choose the call/line appearance button for the call that is on soft hold. • Scroll to the call on hold, and press the Resume softkey. 4. Press the Join softkey or the Conference button to add the person to the conference call. Putting a conference call on hold When you put a conference call on hold, the other parties can still talk to each other. 1. Press the Hold button during a conference call. The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press the Resume softkey or the Hold button to resume the conference call. Viewing conference details 1. From the Phone screen, press the Details softkey (if available) during a conference call. 2. Scroll to view the participants on the call. 3. To exit conference details, press the Exit softkey. Dropping the last person added from a conference call While active on a conference call, press the Drop button. 20 Avaya 1616/1616-I IP Deskphone User Guide February 2010 Dropping a person from a conference call Dropping a person from a conference call 1. From the Phone screen, select the Details softkey (if available) during a conference call. 2. Scroll to the person you want to drop. 3. Press the Drop button. Silencing a person on a conference call Only people calling from external numbers can be silenced on a conference call. 1. From the Phone screen, select the Details softkey (if available) during a conference call. 2. Scroll to the person you want to silence. 3. Press the Silence softkey. Avaya 1616/1616-I IP Deskphone User Guide February 2010 21 Conference calls 22 Avaya 1616/1616-I IP Deskphone User Guide February 2010 Chapter 6: Getting your messages Use the Message button to connect to your voice mail system. When you have messages waiting, the red light on the upper right-hand corner of your telephone is illuminated. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. Avaya 1616/1616-I IP Deskphone User Guide February 2010 23 Getting your messages 24 Avaya 1616/1616-I IP Deskphone User Guide February 2010 Chapter 7: Bridged call appearances Your phone may show one or more bridged call appearances on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on that call appearance from your telephone. You can also make outgoing calls on a bridged call appearance when it is not in use. Answering a call on a bridged call appearance 1. Press the call/line appearance button associated with the bridged call appearance. The ringing bridged call appearance may be selected automatically if there are no other active calls. If you are on another call when a call comes in to a bridged call appearance, you may have to select the ringing bridged call appearance button (just like for an incoming call to a primary line). 2. Press the Answer softkey. Answering a call on a bridged call appearance is basically the same as a call on a primary line. If the ringing bridged call appearance is selected, you can answer by picking up the handset, by pressing the Speaker or Headset button, or pressing the Answer softkey. Joining a call on a bridged call appearance 1. Scroll to the call in progress that you want to join. 2. Press the call/line appearance button for the bridged call appearance, or press the Bridge softkey. Avaya 1616/1616-I IP Deskphone User Guide February 2010 25 Bridged call appearances Making an outgoing call on a bridged call appearance When you make a call on a bridged call appearance, you are using another person’s call appearance. The caller ID may show the call as coming from you or coming from the person whose call appearance you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. 1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log. 26 Avaya 1616/1616-I IP Deskphone User Guide February 2010 Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. You can answer a call, join a call in progress, and make an outgoing call on a shared line appearance. The procedures to answer, join, and make a call on a shared line appearance are similar as those for a bridged appearance. But instead of using another person's line, you are using a shared line. Answ...
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