Assessments - 3, GPA: 4
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Facilidade de uso
This document was up-issued to 01.03 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.01. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the regulatory section. 3 Revision history Revision history 4 Contents Contents Contents About theNortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basicfeatures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22 Security features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Managing your Station Control Password (SCPW) . . . . . 23 Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26 Entering text using the telephone dialpad . . . . . . . . . . . . . . . 27 Editing text using the context-sensitive soft keys . . . . . . . . . . 27 Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting the components of the phone . . . . . . . . . . . . . . . 31 Configuring TelephoneOptions . . . . . . . . . . . . . . . . . . . . . 36 Using the Telephone Optionsmenu . . . . . . . . . . . . . . . . . . . . 37 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 39 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 41 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 41 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 42 Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 43 Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 45 5 Contents Contents Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling CallTimer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature keylabels. . . . . . . . . . . . . . . . . . . . . . . 52 Configuring the name displayformat . . . . . . . . . . . . . . . . 54 To configure name display format: . . . . . . . . . . . . . . . . . . 54 Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using the PasswordAdmin menu . . . . . . . . . . . . . . . . . . . . . 56 Call Center Agent/Supervisor Features . . . . . . . . . . . . . . . 59 Headset interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Login with Agent ID and Multiple Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . . 64 Use Activity Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 AnswerCall Center calls . . . . . . . . . . . . . . . . . . . . . . . . . 64 Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 The Emergency Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Use Not Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Use Walkaway and Return from Walkaway . . . . . . . . . . . 69 Call Center Supervisor Features. . . . . . . . . . . . . . . . . . . . . 72 Agent Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 AnswerAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 AnswerEmergency . . . . . . . . . . . . . . . . . . . . . . . . . ...