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The document contains instructions or information on the following topics. n Switch integration planning strategies n Switch Integration Device (SID) hardware installation instructions n Software installation instructions n NEAX 2400 administration instructions n Acceptance test procedures n Cut-to-Service procedures n SID troubleshooting guide The document contains information only for the NEAX switch integration with the INTUITY system. If you have another type of switch, refer to the switch integration document for that switch. Issue 2 December 1995 xi About This Document Intended Audiences This document is designed primarily for the on-site AT&T-certified services technician, the customer’s technical personnel, and the customer’s NEAX services technician. Use the document to install INTUITY system integration-required hardware and software, perform acceptance tests, and perform cut-to-service. The customer or the customers’ switch vendor should use the document when performing switch administration tasks and other customer required tasks. Secondary audiences include the AT&T personnel shown in the following list. ¦ Field support ¦ The Technical Service Center (TSC) ¦ Provisioning project managers ¦ The Sales and Technical Resource Center (STRC) ¦ Helpline personnel ¦ Factory assemble, load, and test (ALT) personnel Prerequisite Skills or Knowledge Typical readers should understand AT&T computer systems, switches, and hardware and software installation procedures. AT&Tprovides and recommends INTUITY system training for customers. Customers should be familiar with the NEAX switch or contact their switch vendor. Document Organization ¦ Chapter 1, "Introduction and Requirements for Integration", explains the INTUITY configuration and includes a component connectivity diagram that shows you each component in the configuration. The chapter also contains a hardware and software component checklist. ¦ Chapter 2, "Switch Integration Device Basics", explains the basic components of the SID and how to use the system forms or screens. The chapter contains SID hardware component descriptions and illustrations, menu, edit, and action form explanations, and provides basic help functions. ¦ Chapter 3, "Switch Integration Planning", helpsyou plan, track, and record the switch integration. The chapter includes instructions for completing SID and switch integration worksheets that you use throughout the document as you complete the integration. xii Issue 2 December 1995 About This Document ¦ Chapter 4, "Hardware Installation", describes the installation of the SID, cables to the switch, and cables to the INTUITY system. This chapter only contains information for installing the hardware components required for the integration. ¦ Chapter 5, "Installing SID Software on the INTUITY System", contains instructions for installing the INTUITY system software required to integrate with the NEAX 2400 switch. ¦ Chapter 6, "Administering the INTUITY System for the NEAX Integration", contains instructions for administering an INTUITY system to integrate with the switch. The chapter includes instructions for setting the message waiting lamp parameters, setting the switch interface parameters, and associating the application and the switch interface. ¦ Chapter 7, "NEAX 2400 Switch Administration", contains information and instructions for administering a NEAX 2400 MCI switch to work with an INTUITY system. ¦ Chapter 8, "Switch Integration Device Administration", contains information and instructions for administering the SID to work with the INTUITY system. ¦ Chapter 9, "Acceptance Tests", provides instructions for the switch administration you must perform before you can continue with the acceptance tests. ¦ Chapter 10, "Cut-to-Service", provides instructions for the switch administration you must perform before you can continue with cut-to-service. ¦ Appendix A, "Troubleshooting and Error Logs", provides troubleshooting information to help you isolate and correct integration problems. ¦ Appendix B, "Using Views During Integration", provides information about the SID real-time views of the integration process. ¦ Appendix C,"Switch Administration for INTUITY Lodging",provides switch administration procedures if you have INTUITY Lodging. The document also includes a list of common abbreviations, a glossary, and an index. Issue 2 December 1995 xiii About This Document How to Use this Document This document provides additional information you need to know when integrating a NEAX switch with an INTUITY system. Use this document as additional information with the following documents: ¦ INTUITYMAP/5Hardware Instal llation,585-310-146 ¦ INTUITYMAP/40HardwareInstallation,585-310-138 ¦ INTUITYMAP/100HardwareInstallation,585-310-139 ¦ INTUITYSoftware Installation,585-310-140 Do not perform any tasks in this document until you complete the required tasks in the installation documents. Conventions Used The following conventions were used in this bo...