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No sound or picture but the front panel displays Receiver in Standby Press P+, P-, TV/RADIO, or any number key. the time or No sound or picture but the front panel displays a channel number. Poor connections Poor signal Check the connections. Check the connections at the LNB and between the LNB and the receiver, or adjust the dish. Dish pointed incorrectly Adjust the dish pointing. Check the signal level from the Antenna Setup menu. Poor picture Incorrect dish pointing Adjust the dish pointing. The remote control does not operate your receiver. Make sure the receiver is on. Make sure you are pointing the remote control at the receiver front panel. Check the batteries in your remote control. The display appears frozen and the remote control does not operate your receiver Receiver "hanged up" or blocked Press the button on the receiver front panel for at least 5 seconds.Your Preferences will not be lost. Release the button and wait for a stable front display indication. Alternatively, disconnect your receiver from the mains, then reconnect it and wait for a stable front display indication.You can then continue with normal operation. On-screen display working but there is no reception Poor reception/signal No power fed to LNB Check the installation and the antenna positioning. Check the cable between the LNB and the receiver. Intermittent reception Faulty connections Check all connections and cable. Incorrect dish pointing Adjust the dish pointing. Fasten the antenna securely. Note 3 - Insert the smart card in the direction of the arrow with the golden chip facing up/down. The smart card was inserted incorrectly. Insert the smart card into the receiver as described in the user manual. Sound not synchronized with pictures when using digital audio connection You use digital audio connection option A or B as described in 7.1.3. Change sound-pictures synchronisation (Lip Synchronisation) as described in 9.6. Symptom Cause Remedy Note 9 - Your smart card subscription is no Your subscription has not yet been re-activated. longer active. As the subscriber programme has not been watched for some time, your subscription could not be re-activated. If you are subscribing for the first time, contact the Premiere customer service so that your subscription can be activated. To do this, insert the smart card into the digital receiver. Select a channel to which you are subscribed and wait for around 60 minutes to obtain the activation. If you already subscribe to Premiere, insert the smart card into the digital receiver. Select a channel to which you are subscribed and wait for around 60 minutes to obtain the reactivation. EN Note 10 – Your smart card does not allow you Your subscription has not yet been re-activated. to watch this programme. You have not taken up a subscription to this channel. If you are subscribing for the first time, contact the Premiere customer service so that your subscription can be activated. To do this, insert the smart card into the digital receiver Select a channel to which you are subscribed and wait for around 60 minutes to obtain the activation. Check that you have taken up a subscription to this channel. Otherwise, contact the Premiere hotline to subscribe to this channel. The picture is not sharp and on-screen text is TV SCART output format not set to RGB Change the setting of the TV SCART item to difficult to read. RGB from the System Setting menu. TV SCART not connected to the RGB capable Refer to your TV User Manual. SCART socket of your TV set. Inappropriate TV SCART Use the SCART cable supplied with your receiver. You cannot find all the channels you think should The signal to your antenna may be weak. be available. Your antenna may need adjusting Some wireless DECT phones (handset + base station) could have a negative effect on the number of channels that you receive. Try retuning your receiver, following the relevant steps in chapter 1. If you are still missing channels, your antenna may need adjusting. Call your installer. When you install your receiver, disconnect the wireless DECT phone from the mains or make sure there is a 3-5 metre distance in between the two products (handset + base station) The picture on some channels seems to have been stretched or squashed. The broadcast is probably in wide screen and the receiver settings may not be correct. Check the receiver “TV format” option setting, following the information in paragraph 14.5.1. If you have a wide screen TV, you may also need to check the settings on your TV. Even if you use the number keys, you cannot access a particular channel. The parental lock has been activated on this channel and a message asks for your parental code. Enter your parental code to access the channel or remove it as a locked channel. Your subscription rights do not include this channel Select another channel. You set a timer but did not record what you wanted. The recorder was set incorrectly. Make sure that your recorder is set for the same time a...