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Robotics, the USRobotics logo, and Sportster are registered trademarks; Connections, Total Control, Courier, RapidComm, x2, and the x2 logo are trademarks and Towne Square 2000 is a service mark of 3Com Corporation or its subsidiaries. Windows and Internet Explorer are registered trademarks of Microsoft Corp. CompuServe is a registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc. Netscape Navigator is a trademark of Netscape Communications Corp. Any other trademarks, trade names, or service marks used in this manual are the property of their respective owners. Copyright © 1997 3Com Corporation or its subsidiaries 7770 North Frontage Road Skokie, IL 60077-2690 All Rights Reserved TABLE OF CONTENTS Before You Begin (Windows 95 Users) 1 Determining Available Resources 1 Determining Your Version of Windows 95 2 Upgrading to x2 Technology 2 Modem Installation with Windows 3.x 3 A Word About COM Ports and IRQs 3 How to Use ComTest to Determine Your Modem’s Settings 5 Testing an Installed Modem 7 What to Do with ComTest’s Recommendation 8 How to Change the Modem’s Settings 10 How to Insert the Modem into the Computer 12 Modem Installation with Windows 95 19 How to Prepare for Plug and Play Installation 19 How to Insert the Modem into the Computer 21 Installing the Modem Drivers 25 Software Installation and Testing 33 Software Installation and Registration Using the Setup Wizard 33 Sending Your First Fax 48 TABLE OF CONTENTS Installing Other Fax/Data Software 52 Type of Modem 52 Initialization String 52 Flow Control 52 U.S. Robotics Modem Update Wizard 53 Installation 53 Operation 58 Using Modem Station 65 Troubleshooting and Online Help Resources 89 When Plug and Play Fails 95 Online Help Resources 96 Are You Still Having Problems? 100 If You Need to Return the Modem to Us 101 RapidComm Voice Troubleshooting Tips 102 A Note to Users with Older Versions of RapidComm Voice on Their Systems 102 Glossary 103 Technical Quick Reference 113 AT Command Summary 114 S Registers 128 Regulatory Information 138 Manufacturer’s Declaration of Conformity 138 TABLE OF CONTENTS Caution to the User 139 IC (Canada) 139 UL Listing/CUL Listing 139 Connecting to the Telephone Company 140 Fax Branding 140 Radio and Television Interference 141 For Canadian Modem Users 142 Limited Warranty 145 Index 148 BEFORE YOU BEGIN (WINDOWS® 95 USERS) Determining Available Resources Your Sportster® Voice modem is a Plug and Play device. Windows™ 95 can automatically identify a Plug and Play device and determine if your system has the resources necessary to support the device. However, Plug and Play will not work if you do not have resources available or if devices on your system are not reporting resource usage correctly. Here’s how you can verify that your system has the necessary resources before installing the modem: 1. Click the Windows 95 Start button, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. When the “System Properties” screen appears, click the Device Manager tab. 4. Double-click Computer and the “Computer Properties” screen appears. 5. Select the option at the top of the screen to show Interrupt Requests (IRQs). You will see the IRQs your system is currently using. If IRQs 3, 4, 5, and 7 are being used, you need to free an IRQ before you begin installation. This process involves moving a device from the IRQ you want to use to a different (and usually higher) IRQ setting. Please read the documentation for (or contact the manufacturer of) the device that is currently using the IRQ you want to use for your modem to learn more about how to free the IRQ for your modem. BEFORE YOU BEGIN (WINDOWS 95 USERS) Determining Your Version of Windows 95 Follow these steps to determine your version of Windows 95. This information will be important during installation. 1. Click the My Computer icon on your desktop with the right mouse button. 2. Click Properties. 3. In the “System Properties” screen, look at the system information under the General tab (circled in the following screen image). The number following the text “Microsoft Windows 95” will end with “950”, “950a”, or “950b”. This indicates your version of Windows 95. Write this number on the blank below for later reference. Then click OK. Windows 95 version _________________ Upgrading to x2™ Technology Be sure to read the section titled “U.S. Robotics Modem Update Wizard” on page 53 for information on upgrading your 33.6 faxmodem to x2™ technology, allowing downloads of up to 56 kbps*. • IMPORTANT! All x2 products are capable of 56 kbps downloads; however, due to FCC rules which restrict power output of the service providers' modems, current download speeds are limited to 53 kbps. Actual speeds may vary depending on line conditions. Uploads from end users to service providers travel at speeds up to 28.8 kbps. An x2 modem, an analog phone line compatible with x2 technology, and an Internet Service Provider with x...
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