Assessments - 3, GPA: 4.7
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21 Enter your password if required and then click Submit. The ISDN LAN Modem main configuration page appears. You now have full access and can make any configuration changes as if you were connected via your local LAN. Note that you are limited to configuration of the LAN Modem when dialing in from a remote location. For instance, you cannot access the Web when during a remote dial in session. 76 CHAPTER 6: ADVANCED CONFIGURATION 7 7 SUPPLEMENTARY VOICE CALL SERVICES Supplementary Voice Services Before You Begin The ISDN LAN Modem supports the following supplementary voice services. n Call Waiting n Caller ID n Call Conference (Three-Way Calling) n Call Transfer n Voice Mail (Message Service) n Caller ID Name Display n Call Forwarding In order to use these services, they must also be supported on your ISDN line. Refer to Appendix E for ordering codes which support these features and then call your telephone company if you want to have these services added. To use Call Conference, as well as Call Transfer, your ISDN line must support Flexible Calling. To use ISDN Call Waiting, your ISDN line must support Additional Call Offering (ACO). Additional line configuration may also be required for Caller ID Blocking, Call Forwarding and Voice Mail. Check with your telephone company to determine whether or not these services are supported. Note that there may be an extra charge to support these features. Supplementary voice services are configured from the ISDN Parameters page. The default settings are shown in Figure 52. Figure 52 Supplementary Voice Services Descriptions of each supplementary voice service follow. 78 CHAPTER 7: SUPPLEMENTARY VOICE CALL SERVICES Call Waiting How to Configure Call Waiting 1 2 3 4 Call Waiting allows you to place an active call on hold in order to answer another incoming call on the same telephone number. By default, Call Waiting is enabled on port 1 and disabled on port 2. Telephone companies typically provide Call Waiting support on telephone number 1 only. For Call Waiting support on telephone number 2, you will have to have this capability added to your ISDN line. For more information refer to Appendix E. To change the default setting, do the following. Go to the ISDN LAN Modem’s main configuration page (Click ISDN Parameters. Locate Call Waiting Enable, and then clear the check box for the port(s) for which you want Call Waiting disabled, or check the box for the port(s) for which you want Call Waiting enabled. You should disable Call Waiting on a port(s) to which a fax machine is connected so that any fax calls are not interrupted. Click Submit. Call Waiting How to Use Call Waiting To use Call Waiting, do the following. Table 1 How to Use Call Waiting 79 How Do I Do This Answer a call using Call Waiting? When you hear the Call Waiting tone, press and release the switch hook button to put the first call on hold and connect to the second call. If you do not answer the second call, the caller will hear a ring. Switch back to the first call? To put the second call on hold and switch back to the first call, press and release the switch hook button. Toggle back and forth between the two calls? Press and release the switch hook button. End a call when I hear the Call Waiting tone (instead of putting the call on hold)? Hang up the phone and wait for it to ring. (The phone rings to indicate that there is an incoming call and the B-channel LED flashes.) You are connected to the second call when you pick up. Or, if you already have a call on hold while on an active call and you want to end the active call before returning to the call on hold, hang up the phone and wait for it to ring back. Pick up the phone to reconnect to the call on hold. Disconnect a call on hold? To disconnect a call on hold, make the call on hold active by pressing and releasing the switch hook button. Then, simply hang up the phone to drop the active call. If the other caller is still waiting on the line, the phone will ring. What if the active caller hangs up from the far end? If the active caller hangs up from the far end, the call on hold will remain on hold until you retrieve it by either pressing and releasing the switch hook button or by hanging up the phone and then answering it when it rings. What if the caller on hold hangs up from the far end? If the caller on hold on the far end hangs up, you will receive no notice. When you try to access that caller, either you will remain on the same call (if you do not have Flexible Calling) or you will get a dial tone (if you have Flexible Calling and it is enabled). The ISDN LAN Modem can support a maximum of two simultaneous voice calls per phone port. If you already have two calls up (one active and one on hold) and a third call comes in, that caller hears the “user busy” tone unless you have Voice Mail, in which case the call is sent to your voice mail box. 80 CHAPTER 7: SUPPLEMENTARY VOICE CALL SERVICES Caller ID Caller ID Caller ID Bloc...
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