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WARNING: The “warning” icon is followed by information alerting you to a potential situation that may cause damage to property or equipment. CAUTION: The “caution” icon is followed by information warning you that a situation has the potential to cause bodily harm or death. Service Information The user should not attempt any maintenance or service on the unit beyond the procedures outlined in this document. Any initial hardware setup problem that cannot be resolved at your internal organization should be referred to an 8e6 Technologies solutions engineer or technical support representative. 8e6 Corporate Headquarters (USA) Local : 714.282.6111 Domestic US : 1.888.786.7999 International : +1.714.282.6111 8e6 Taiwan Taipei Local : 2397-0300 Domestic Taiwan : 02-2397-0300 International : 886-2-2397-0300 Procedures When calling 8e6 Technologies regarding a problem, please provide the representative the following information: Your contact information. Serial number or original order number. Description of the problem. Network environment in which the unit is used. State of the unit before the problem occurred. Frequency and repeatability of the problem. Can the product continue to operate with this problem? Can you identify anything that may have caused the problem? Preliminary Setup Procedures Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packaging container is damaged, photograph it for reference. Carefully unpack the unit from the carton and verify that all accessories are included. Save all packing materials in the event that the unit needs to be returned to 8e6 Technologies. The carton should contain the following items: 1 Enterprise Reporter (ER) 1 Bezel to be installed on the front of the chassis for “H” servers 1 AC Power Cord, 2 AC Power Cords for “H” servers 1 Serial Port Cable 1 CAT-5E Crossover Cable Rack Mount Brackets (2) 1 End User License Agreement (EULA) 1 envelope containing a CD-ROM with PDFs of the ER user guides. The latest versions of our user guides can be obtained at pdf (administrator), (Web client). NOTES: A coupler is included in the carton if a three-foot CAT-5E crossover cable is packaged with your unit instead of a 14-foot CAT-5E crossover cable. An additional five-foot CAT-5E crossover cable also is included in the carton if you have purchased the optional NAS (SCSI Connected Storage Device or “SAN”) unit. Inspect the server and accessories for damage. If the contents appear damaged, file a damage claim with the carrier immediately. WARNING: To avoid danger of suffocation, do not leave plastic bags used for packaging the server or any of its components in places where children or infants may play with them. Select a Site for the Server The server operates reliably within normal office environmental ...

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