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• Remove and reinsert the WN111. • Check the Windows device manager to see if the WN111 is recognized and enabled. Reload the WN111 software, if necessary. • Try to install the WN111 in a different USB slot on your system if one is available. The LED blinks but the WN111 is not The WN111 is trying to connect to an access point, but cannot connected to an access point. connect. • The access point might not be powered on. • Or, the access point and the WN111 are not configured with the same wireless parameters. Check the SSID and WEP settings. I cannot connect to an access point. The access point is available and there is good signal strength. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WN111 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. v1.0, December 2007 NETGEAR RangeMax Next Wireless USB 2.0 Adapter WN111 User Manual Table 4-1. Troubleshooting Tips (continued) Problem Action Throughput is only 54 Mbps or only 14 Mbps. The RangeMax Next WN111 Wireless USB 2.0 Adapter can operate at faster speeds. • At 54 Mbps you are probably connecting to a standard 802.11g network. See Chapter 3, “Wireless Network Performance”. • If you do not have a USB 2.0 port on your PC, the throughput is limited to the 14 Mbps of the USB 1.1 standard. The Smart Wizard keeps asking me to save settings. If you change the settings the Smart Wizard offers you the chance to save the changes. To avoid this prompt, simply click Apply before you close the Smart Wizard. Two WN111 icons are in the system tray. You have an older software version installed on your system and it needs to be removed. See “Removing the WN111 Software” in Chapter 1 or “Upgrading the WN111 Software” in Chapter 1. I can connect to the access point, but not the other computers on the network or to the Internet. This could be a physical layer problem or a network configuration problem. 1. Check to make sure that the access point is physically connected to the Ethernet network. 2. Make sure that the IP addresses and the Windows networking parameters are all configured correctly. See the link to “Internet Networking and TCP/IP Addressing:” in Chapter B. 3. Restart the cable or DSL modem, router, access point, and computer. Viewing the IP address. To view the RangeMax Next WN111 Wireless USB 2.0 Adapter IP address, click the WN111 icon to open the Smart Wizard. Then check the IP address in the About page. No IP address is assigned to the RangeMax This might occur if you upgraded your RangeMax Next Next WN111 Wireless USB 2.0 Adapter. WN111 Wireless USB 2.0 Adapter software and did not reboot your system. • Either restart your computer, or connect to a different access point. • It does not usually help to shut down the Smart Wizard or disable/enable the card. v1.0, December 2007 NETGEAR RangeMax Next Wireless USB 2.0 Adapter WN111 User Manual Ad Hoc Mode Is Not Working Correctly You must click the Initiate Ad Hoc button before you click Apply. Here is how you start an Ad Hoc network: 1. Fill in the Network Name (SSID). 2. Select the Computer-to-Computer (Ad Hoc) Network Type. 3. Click Initiate Ad Hoc. 4. Accept the default settings or make your changes and click OK 5. Click Apply. Note: Be sure all computers in your Ad Hoc network are configured with static IP addresses in the same subnet. Windows XP Occasional Connection Problems Windows XP users who apply Windows XP Hotfix (SP2) Q815485 from the Windows XP Update Service might not be able to connect to the Internet, might have dropped wireless connections, or both when using the RangeMax Next WN111 Wireless USB 2.0 Adapter. You can delete this Hotfix from the Add or Remove Program utility in the Control Panel. To delete Windows XP Hotfix (SP2) Q815485: 1. Click Start, point to Control Panel, and then double click Add/Remove Programs. 2. Click Windows XP Hotfix (SP2) Q815485, and then click Remove. • You might receive an error message that states that some program on the computer might not work correctly if the update is removed. • You can ignore this error message, and then click Yes to remove the update. 3. Restart your computer and rerun the Smart Display Setup Wizard. This should solve your connection issue. You can restore this hotfix by following the link below: displaylang=en v1.0, December 2007 NETGEAR RangeMax Next Wireless USB 2.0 Adapter WN111 User Manual v1.0, December 2007 Appendix A Technical Specifications and Factory Default Settings Technical Specifications The following table provides technical specifications for the Wireless USB 2.0 Adapter. Antenna 1 Integrated internal antenna Standards 802.11n, 802.11g, or 802.11b Radio Data Rate 1, 2, 5.5, 6, 9...