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The WNDR3700 router uses the Network Time Protocol (NTP) to obtain the current time from one of several network time servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include the following: Troubleshooting v1.3, October 2009 RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual • Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network Time Server. Check that your Internet access is configured correctly. If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again. • Time is off by one hour. Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the Adjust for Daylight Savings Time check box. Wireless Connectivity The first steps in solving wireless connection problems are these: 1. Using your wireless card’s setup utility program, make sure that your wireless card can find your wireless router. 2. Configure and test with the simplest wireless connection possible, and then add security. The topics in this section describe these steps. Using Your Wireless Card Setup Program When you install a NETGEAR wireless card in your computer, a Smart Wizard utility program is installed that can provide helpful information about your wireless network. You can find this program in your Windows Program menu or as an icon in your system tray. Other wireless card manufacturers might include a similar program. If you have no specific wireless card setup program installed, you can use the basic setup utility in Windows by following these steps: 1. Open the Windows Control Panel, and double-click Network Connections. 2. In the LAN section, double-click Wireless Network Connection. Use the setup program to scan for available wireless networks. Look for a network name (SSID) of NETGEAR or your custom SSID if you have changed it. If your wireless network does not appear, check these conditions: • Is your router’s wireless radio enabled? See “Restricting Access to Your Router” on page 2-20. • Is your router’s SSID broadcast enabled? See “Restricting Access to Your Router” on page 2-20. • Is your router set to a wireless standard that is not supported by your wireless card? Check the Mode setting, as described in “Manually Configuring Your Wireless Settings” on page 2-4. Troubleshooting v1.3, October 2009 RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual If your wireless network appears, but the signal strength is weak, check these conditions: • Is your router too far from your computer, or too close? Place your computer near the router, but at least 6 feet away, and see whether the signal strength improves. • Is your wireless signal obstructed by objects between the router and your computer? See “Wireless Placement and Range Guidelines” on page 2-2. If your wireless network appears and has good signal strength, configure your wireless card and router for the simplest possible connection, as described in the next section. Setting Up and Testing Basic Wireless Connectivity Note: If you use a wireless computer to change wireless settings, you might be disconnected when you click Apply. Reconfigure your wireless adapter to match the new settings, or access the wireless router from a wired computer to make any further changes. Follow these instructions to set up and test basic wireless connectivity. Once you have established basic wireless connectivity, you can enable security settings appropriate to your needs. Troubleshooting 8-10 v1.3, October 2009 RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual 1. Select Wireless Settings under Setup in the main menu of the WNDR3700 router. Figure 8-1 . Note: Be sure to configure both Wireless Network sections (for 2.4GHz b/g/n and 5GHz a/n) on the Wireless Settings screen. 2. Make sure the Enable SSID Broadcast check box is selected. Troubleshooting 8-11 v1.3, October 2009 RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual 3. For the wireless network name (SSID), use the default name, or choose a suitable descriptive name. In the Name (SSID) field, you can enter a value of up to 32 alphanumeric characters. The default SSID is NETGEAR. Note: The SSID is case-sensitive; NETGEAR is not the same as nETgear. Also, the SSID of any wireless access adapters must match the SSID you configure in the RangeMax Dual Band Wireless-N Gigabit Router WNDR3700. If they do not match, you will not get a wireless connection to the WNDR3700 router. 4. Select the region in which the wireless interface will operate. 5. Set the channel. The default channel is Auto. This field determines which operating frequency is used. It should not be necessary to change the wireless channel unless you notice interference problems with another nearby wireless router or access point. Select a channel that is not being used by any other wireless networks within several hundr...