Assessments - 3, GPA: 4.3
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Do not add wash load. 26 roubleshooting guide * This washing machine is equipped with automatic safety functions which detect and diagnose faults at an early stage and react appropriately When the machine does not function properly or does not function at all, check the following points before you contact your service provider. Symptom Possible Cause Solution Rattling and clanking noise Thumping sound Vibrating noise • Foreign objects such as coins or safety pins maybe in drum or pump. • Heavy wash loads may produce a thumping sound. This is usually normal. • Have all the transit bolts and packing been removed? • Are all the feet resting firmly on the ground? Stop washer and check drum and drain filter. If noise continues after washer is restarted, call your authorised service centre. If sound continues, washer is probably out of balance. Stop and redistribute wash load. If not removed during installation. Refer to Installation guide for removing transit bolts. Wash load may be unevenly distributed in drum. Stop washer and rearrange wash load. Water leaks. Oversudsing Water does not enter washer or it enters slowly Water in the washer does not drain or drains slowly. • Fill hoses or drain hose are loose at tap or washer. • House drain pipes are clogged. • Water supply is not adequate in area. • Water supply tap is not completely open. • Water inlet hose(s) are kinked. • The filter of the inlet hose(s) clogged. • Drain hose is kinked or clogged. • The drain filter is clogged. Check and tighten hose connections. Unclog drain pipe. Contact plumber if necessary. Too much detergent or unsuitable detergent may cause excessive foaming which may result in water leaks. Check another tap in the house. Fully open tap. Straighten hose. Check the filter of the inlet hose. Clean and straighten the drain hose. Clean the drain filter roubleshooting guide Symptom Possible Cause Solution Washer does not start • Electrical power cord may not be plugged in or connection may be loose. • House fuse blown, circuit breaker tripped,or a power outage has occurred. • Water supply tap is not turned on. Make sure plug fits tightly in wall outlet. Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. Turn on water supply tap. Washer will not spin * Check that the door is firmly shut. Close the door and press the Start/Pause button. After pressing the Start/Pause button, it may take a few moments before the clothes washer begins to spin. The door must lock before spin can be achieved. Door does not open Once started, the door can not be opened for safety reasons. Wait one or two minutes before opening the door to give the electric locking mechanism time to release. Wash cycle time delayed The washing time may vary by the amount of laundry, water pressure, water temperature and other usage conditions. If the imbalance is detected or if the suds removing program works, the wash time shall be increased. 28 roubleshooting guide Symptom Possible Cause Solution > Water supply is not adequate in area. > Water supply taps are not completely open. > Water inlet hose(s) are kinked. > The filter of the inlet hose(s) are clogged. Check another tap in the house. Fully open tap. Straighten hose(s). Check the filter of the inlet hose. I > Drain hose is kinked or clogged. > The drain filter is clogged Clean and straighten the drain hose. Clean the drain filter. • Load is too small. > Load is out of balance. > The appliance has an imbalance detection and correction system. If individual heavy articles are loaded (ex. bath mat, bath robe, etc.) this system may stop spinning or even interrupt the spin cycle altogether. > If the laundry is still too wet at the end of the cycle, add smaller articles of laundry to balance the load and repeat the spin cycle. Add 1 or 2 similar items to help balance the load. Rearrange load to allow proper spinning Ulose the door. * If “ dE ” is not released, call for service. > Is the door opened? Unplug the power plug and call for service. > Water overfills due to the faulty water valve. Close the water tap. Unplug the power plug. Call for service. > Water level sensor has malfunctioned. > Over load in motor. > Over load in motor. > The washer experienced a power failure. Restart the cycle. 29 roubleshooting guide ^ SmartDiagnosis™ function is available only for the products with a SmartDiagnosis™ mark. NOTE In case of a mobile phone with static option, the smart diagnosis function might not operate. ■ Using SmartDiagnosis™ • Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no meaning except to the call center. • SmartDiagnosis™ cannot be activated if the washer does not power up. If this happens, then troubleshooting must be done without SmartDiagnosis™. If you experience problems with your washer...
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