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This is a normal function of the automatic temperature control feature as your Washer determines the temperature of the water. door locked or will not open. • Press the Start/Pause Button to stop your Washer. • Your Washer door will remain locked during the heating portion of the Sanitize Cycle • It may take a few moments for the door lock mechanism to disengage. does not drain and/or spin. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service. • Close the door and press the Start/Pause Button. For your safety, your Washer will not tumble or spin unless the door is closed. • Make sure the debris filter is not clogged. load is too wet at the end of the cycle. • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over–sudsing. • Load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. leaks water. • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over–sudsing. has excessive suds. • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water, small or lightly soiled loads. • Non-HE detergent is NOT recommended. troubleshooting Information codes Information codes may be displayed to help you better understand what is occurring with your washer. Error Image MEANING SOLUTION Unbalanced load Unbalanced load prevented your washer from spinning. Redistribute the load, press the Start/ Pause button. The Door was unlocked wh- ile the washer was running. Door is unlocked when washer is running. Press the Power button to turn off your washer, then restart the cycle. If the code reappears, call for service. Door is open. Door is open when washer is running. Close the door tightly and restart the cycle. If the code reappears, call for service. The Washer door would not lock. Your washer failed to lock the door. Close the door tightly and restart the cycle. If the code reappears, call for service. Water Temperature ControlProblem Water temperature control problem. (Heater control problem) Call for service. Water Level Sensor Problem Water level sensor problem Call for service Water Leakage Problem Your washer has tried to fill but has not reached the proper water level. Call for service. The Door will not unlock. The door will not unlock. Make sure the door is firmly closed. Press the Power button to turn off your washer, then turn it on again. If the code reappears, call for service. No Draining Your washer is not draining. It can also mean that the unit senses a small clog while draining. First of all, clean up the drain filter. Then check the following. Clean the filter (See page 30). or 1. Turn off the unit for 10 seconds and then turn it on again. 2. Select the Spin Only cycle. 3. Press the Start/Pause to drain the water. If it still does not drain, call for service. Error Image MEANING SOLUTION Low Water Pressure Your washer has tried to fill but was unsuccessful. Make sure the water faucets are open all the way. Check for kinked hoses. Check the inlet screens on the fill hoses. If you use a Flood Safety Device, then please remove the device and connect the water hoses directly to the unit. Check if the hot water supply hose is connected. You must connect the hot water supply hose because hot water is supplied by the Auto Temperature Control (A.T.C.) function if the temperature of the cold water is lower than 59°F. Water Temperature ControlProblem The hot/cold water hose connection is not correct. Please connect the hot/cold water hose connection correctly. Power Interruption Problem with control. Call for service. Water Supply Problem A fault is detected in the water level sensor. Call for service A Button is either stuck or isbeing pressed continuouly. Jammed key. Call for service The Motor is not workingproperly. Motor problem Restart the cycle If the code reappears, call for service Temperature SensorProblem Temperature sensor problem. Restart the cycle. If the code reappears, call for service. High/Low Voltage Detected High/Low voltage detected. Restart the cycle. If the code reappears, call for service. Electronic Control Problem Communication error between SUB PBA and MAIN PBA Call for service Front MEMS Sensor Problem Front MEMS sensor problem Call for service Rear MEMS Sensor Problem Rear MEMS sensor problem Call for service Excessive Suds Too many suds are detected during the washing session. The unit is put on hold until the suds are reduced. Then, the unit will go back to the operation. When it finishes washing, “End” and “Excessive Suds” codes will blink in turn. To prevent it, cut down on detergents. For any codes not listed above, call 1–800–726–7864 (1–800–SAMSUNG) troubleshooting 06 appendix appendix...
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